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Sr Engineering Technical Program Manager - Internal Platform Infrastructure

1 hour, 23 minutes ago
Remote
Full-time
Senior
Program Manager
DevOps and Infrastructure
AWS CRM LLM Microservices Terraform
Apply Now
Thumbtack

Thumbtack

Thumbtack is a platform that connects individuals with local professionals for a wide range of services, from house painting to personal training. By answering a few questions, users receive quotes from qualified professionals, making it easy to compar...

Construction & Engineering
1K-5K
Founded 2009
$698M raised
View All Jobs 21

Description

  • Drive end-to-end program management across the Business Applications and IT Infrastructure portfolios from discovery through operationalization.
  • Lead architecture-heavy platform and integration programs across a complex tooling stack spanning CRM, identity, telephony, automation, and data systems.
  • Own vendor and third-party technical relationships, including evaluations, pilots, renewals, escalations, and build-versus-buy recommendations.
  • Program manage identity, access, and security initiatives, including SSO, SCIM, RBAC, service accounts, device trust, and zero trust rollouts.
  • Drive enterprise AI platform evaluation and deployment, including LLM-based agents, connector patterns, governance, observability, and adoption tracking.
  • Coordinate data and workflow infrastructure initiatives such as ETL, reverse ETL, system migrations, source-of-truth modeling, and critical integrations.
  • Lead business rhythms, planning cycles, OKR tracking, and roadmap execution for the Internal Tools Infrastructure team.
  • Partner with Engineering, Security, IT, Procurement, Data, HR, and business stakeholders to drive cross-functional decisions and alignment.

Requirements

  • 5+ years of Technical Program Management experience in infrastructure, platform, enterprise systems, or IT organizations.
  • Experience working across Engineering, Security, IT, Procurement, Data, HR, and business stakeholders.
  • Strong technical fluency with authentication and identity patterns such as SSO, SCIM, RBAC, and service accounts.
  • Knowledge of infrastructure concepts including AWS, IAM, Terraform, and infrastructure-as-code workflows.
  • Experience with complex integrated tooling stacks spanning CRM, telephony, automation, identity, and data systems.
  • Literacy across APIs, ETL/reverse ETL, data pipelines, and source-of-truth modeling.
  • Proven vendor management experience with RFP/RFI processes, evaluations, pilots, renewals, and escalation management.
  • Practical fluency in modern enterprise AI concepts, including LLMs, AI agents, MCP or similar connector patterns, guardrails, and governance.
  • Experience working with platform engineering, SRE, or infrastructure teams on API platforms, microservices, observability, or security infrastructure programs.
  • Excellent written and verbal communication skills with a track record of driving alignment and decisions in ambiguous environments.

Benefits

  • Expected salary range of $145,400 - $188,100 for candidates living in Ontario and British Columbia.
  • Remote work eligibility, as indicated by the #LI-Remote designation.
  • Thumbtack uses AI tools to support resume screening while recruiting judgment guides hiring decisions.
  • Reasonable accommodation support during the application process for individuals with disabilities.
  • Equal opportunity employment with consideration of qualified applicants with arrest and conviction records, where allowed by law.

Interested in this position?

Apply directly on the company website

Apply Now

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