RemoteLeaf Logo
Log in Sign up

Senior Systems Support Engineer

3 weeks, 5 days ago
United States
Full-time
Senior
DevOps Engineer
DevOps and Infrastructure
Agile Angular Azure Pipelines CI/CD Databricks Datadog Docker Grafana Java Jenkins Kanban Prometheus Python React Scrum SQL
Apply Now
Thoughtworks

Thoughtworks

Thoughtworks is a leading technology consultancy that focuses on transforming digital journeys for clients by delivering innovative software design, engineering excellence, and strategic insights to address pressing global challenges.

Professional Services
10K-50K
Founded 1993
$748M raised
View All Jobs 14

Description

  • Use incident management processes, monitoring metrics, and tooling to generate reports and take corrective actions.
  • Debug and triage business-impacting issues across complex application systems.
  • Apply standards and best practices to improve system stability, availability, and operational efficiency.
  • Use continuous delivery practices to support and deliver high-quality software quickly.
  • Use logging, alerting, and monitoring techniques to identify incident root causes.
  • Deploy and run software using DevOps tools and practices.
  • Mentor less experienced peers through technical guidance and leadership.
  • Apply current technology thinking to solve client problems.

Requirements

  • Experience with programming languages such as Java, React, or Angular, plus scripting languages such as Python.
  • Strong debugging and triaging skills to troubleshoot code effectively.
  • Experience with relational databases such as SQL and DataBricks.
  • Experience with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure Pipelines.
  • Experience with relational or non-relational databases.
  • Understanding of application monitoring tools such as DataDog, Prometheus, or Grafana.
  • Ability to ensure bug fixes and enhancements are high-quality and well-tested.
  • Comfort with Agile methods such as Scrum and/or Kanban.
  • Bonus: AI/ML experience and familiarity with AI-driven development tools.
  • Willingness to participate in a rotation- and need-based 24x7 team.
  • US work authorization that does not require visa sponsorship now or in the future.

Benefits

  • Annual salary range of $76,000 to $115,000 USD.
  • Learning and development support through interactive tools, development programs, and teammate support.
  • Remote work opportunity (#LI-Remote).
  • Reasonable accommodations available during the hiring process.
  • Equal-opportunity employer with an inclusive workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Appfire

Senior Product Support Engineer

Appfire 251-1K Internet Software & Services

Appfire is hiring a Senior Product Support Engineer to support its Atlassian-based enterprise products globally by diagnosing complex customer issues and driving them through resolution in cloud and data-center environments.

India Full-time Senior Technical Support Engineer
Azure Bitbucket Confluence Groovy JavaScript JIRA
21 hours, 33 minutes ago
Telnyx

Product Support Engineer: EMEA (Remote)

Telnyx 251-1K Diversified Telecommunication Services

Telnyx is hiring a technically minded support specialist to troubleshoot customer issues across connectivity products while helping develop AI-driven support automation.

Netherlands Romania Poland Ireland Full-time Mid Level Technical Support Engineer
Bash DNS Git GitHub HTTP IoT JavaScript JIRA Linux Metabase Postman Python REST API TLS Wireshark
1 day, 20 hours ago
HappyCo

Level 2 Support Representative

HappyCo 51-250 Professional Services

HappyCo is hiring a US-based Level 2 Support Representative working Pacific hours to resolve complex SaaS platform issues, support internal teams, and improve customer support processes for its property technology products.

United States Full-time Mid Level Technical Support Engineer
JIRA Notion
1 day, 21 hours ago
Cloudbeds

DevOps Engineer

Cloudbeds 251-1K Internet Software & Services

Cloudbeds is hiring a remote DevOps Engineer in the USA to build and operate AWS and Kubernetes infrastructure supporting its global hospitality platform.

United States Full-time Mid Level DevOps Engineer
$90k-$120k
Argo CD AWS Bash CI/CD Datadog Docker GitHub Actions GitOps Grafana Helm Kubernetes Load Balancing Memcached MySQL Nginx OpenTelemetry PostgreSQL Prometheus Python Redis Terraform
1 day, 21 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers