Technical Support Engineer (Shopify)

4 hours, 22 minutes ago
Full-time
Mid Level
Customer and Technical Support
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Respond promptly to customer inquiries through email, Slack, and chat.
  • Troubleshoot technical issues, identify root causes, provide solutions, and escalate when necessary.
  • Develop deep product expertise to answer customer questions accurately.
  • Manage 20–30 concurrent customer conversations.
  • Own follow-ups and ensure tickets are resolved promptly.
  • Collaborate with internal teams on complex or escalated issues.
  • Identify support trends and share insights with product, technology, and operations teams.
  • Contribute to internal documentation, training, and knowledge sharing.

Requirements

  • Proven experience in technical, customer, merchant support, or a related role.
  • Experience with e-commerce, Shopify, SaaS, or analytics.
  • Excellent communication and problem-solving skills.
  • Strong customer-service orientation and ability to think on your feet.
  • Ability to manage multiple priorities, stay organized, and manage time effectively.
  • Comfort working across varied responsibilities in a fast-paced environment.
  • Familiarity with Tableau, Looker, SQL, or business intelligence platforms preferred.
  • Availability to provide weekend support.

Benefits

  • Competitive salary and equity package.
  • Flexible vacation and paid time off.

Interested in this position?

Apply directly on the company website

Apply Now

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