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Senior Systems Support Engineer

8 hours, 23 minutes ago
India
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Agile AWS Azure Azure Pipelines CI/CD Datadog Docker Grafana Jenkins Kanban Microservices MySQL Node.js PostgreSQL PowerShell Prometheus Python React Scrum Serverless SQL Server
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Thoughtworks

Thoughtworks

Thoughtworks is a leading technology consultancy that focuses on transforming digital journeys for clients by delivering innovative software design, engineering excellence, and strategic insights to address pressing global challenges.

Professional Services
10K-50K
Founded 1993
$748M raised
View All Jobs 14

Description

  • Manage incidents using appropriate processes and tools, analyze monitoring metrics, generate reports, and take corrective action.
  • Debug complex application systems and troubleshoot business-impacting issues.
  • Apply operational standards and best practices to improve system efficiency, stability, and availability.
  • Use continuous delivery practices to evolve, support, and deliver high-quality software.
  • Implement logging, alerting, and monitoring techniques to identify incident root causes.
  • Deploy and run software using DevOps tools and practices.
  • Deliver well-tested bug fixes and enhancements to existing codebases.
  • Mentor less experienced engineers and guide junior consultants through technical leadership.
  • Apply current technology practices to solve client problems.
  • Participate in a needs-based, rotating 24x7 support team.

Requirements

  • Experience with Node.js, React, cloud platforms such as AWS, Azure, or GCP, and scripting languages such as Python or PowerShell.
  • Understanding of monolithic, N-tier, layered, microservices, and serverless architectures.
  • Strong debugging and triaging skills for effective code troubleshooting.
  • Experience with relational databases such as MS SQL, MySQL, or PostgreSQL, plus familiarity with non-relational databases.
  • Experience with Docker and CI/CD tools such as Jenkins and Azure Pipelines.
  • Understanding of application monitoring tools such as Datadog, Prometheus, or Grafana, including metrics analysis and reporting.
  • Ability to produce high-quality, well-tested bug fixes and enhancements.
  • Comfort with Agile methodologies such as Scrum or Kanban.
  • Ability to advocate for cloud resource optimization, monitoring, alerting, and security best practices.
  • Strong communication, influence, resilience in ambiguous situations, and willingness to mentor others; external technology community participation is preferred.

Benefits

  • Flexible remote work opportunity.
  • Career development supported by interactive tools, development programs, and mentoring teammates.
  • Autonomy to shape an individual career path.
  • Inclusive, collaborative technology consultancy environment.
  • Opportunities to share expertise through speaking, open-source contributions, blogs, and other community activities.

Interested in this position?

Apply directly on the company website

Apply Now

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