Onsite Customer Success Specialist (Mandarin Required)

1 hour, 51 minutes ago
Full-time
Mid Level
Customer and Technical Support
Think Academy U.S

Think Academy U.S

Think Academy US, a subsidiary of TAL Education Group, offers world-class online and in-person math programs for K-12 students. With multiple difficulty levels, the programs help students excel in school classes and math competitions. The company is de...

Diversified Consumer Services
51-250
Founded 2019

Description

  • Provide timely support to enrolled students and parents throughout their learning journey.
  • Serve as a trusted point of contact by providing professional guidance and assistance.
  • Monitor student progress and parent needs to maintain a positive learning experience.
  • Assist with course scheduling, class changes, leave requests, and other academic support services.
  • Handle parent feedback and complaints with empathy and professionalism.
  • Collaborate with internal teams to investigate issues and implement solutions.
  • Document customer feedback and service interactions accurately.
  • Partner with teaching and operations teams to improve service processes and customer experience.

Requirements

  • Bachelor’s degree or higher.
  • Fluent Mandarin speaking and writing skills.
  • Intermediate English reading ability; CET-4 or equivalent preferred.
  • Availability for long-term evening shifts, Monday through Friday, 1:00 p.m.–10:00 p.m.
  • Ability to work remotely with a personal computer and reliable internet connection.
  • Customer service, student services, academic advising, class management, or educational administration experience preferred.
  • Education industry experience preferred.
  • Strong communication, problem-solving, and interpersonal skills.
  • Customer-focused, detail-oriented, patient, and professional when handling parent concerns.

Benefits

  • $25–$28 per hour plus performance-based commission, with targeted annual earnings of $50,000–$74,000.
  • 401(k) matching.
  • Health, vision, and dental insurance.
  • Full-time W-2 employment at 40 hours per week.

Interested in this position?

Apply directly on the company website

Apply Now

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