Sysdig

Sysdig provides advanced security solutions for containers, Kubernetes, and cloud environments, enabling organizations to gain visibility and context through runtime insights to proactively prevent cyber attacks.

IT Services

Information Technology

251-1K (930)

Founded 2013

$730M raised

28 open positions

Links

View All Jobs

Senior Customer Solutions Engineer (Central US)

2 weeks, 3 days ago

United States

Full-time

Senior

Customer Success

Cybersecurity

AWS Azure Cybersecurity DevSecOps Helm Kubernetes Linux Terraform

Apply Now

Sysdig

IT Services

251-1K

Founded 2013

$730M raised

View All Jobs 28

Description

Own executive relationships and strategic engagement across enterprise and high-value customer accounts.
Collaborate with customers on Sysdig deployments, architecture, and operational best practices.
Create Success Plans and Outcome Maps connecting customer goals to Sysdig capabilities.
Lead Customer Business Reviews and strategic meetings with technical and executive stakeholders.
Analyze customer environments to identify risks, optimization opportunities, expansion potential, and innovation areas.
Lead hands-on workshops to help customers maximize the Sysdig platform.
Support renewal and expansion efforts by demonstrating customer value and usage growth.
Monitor account health, perform technical diagnostics, and mitigate risks proactively.
Advocate for customer needs with Product and Engineering while partnering with Support and Professional Services on resolutions.
Mentor junior Customer Success Managers and Customer Success Engineers and contribute to internal enablement and process improvements.

Requirements

5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or strategic/technical consulting at a SaaS or cybersecurity company.
Experience managing enterprise relationships and navigating complex organizations.
Hands-on experience installing and troubleshooting Kubernetes and container-based solutions.
Strong knowledge of cloud-native applications, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
Experience with scripting and API integrations for technical support and troubleshooting.
Demonstrated success delivering measurable customer outcomes and leading executive engagements.
Ability to translate technical capabilities into business impact for technical and executive audiences.
Experience with issue management, root cause analysis, and resolution ownership.
Excellent communication, presentation, stakeholder-management, and consultative customer skills.
Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms; CKAD, CKA, or CKS certification and Sysdig/Falco experience are preferred.

Benefits

U.S. annual salary range of $130,000–$163,000.
Extra paid days off for well-being.
401(k) plan with a 3% company match.
Maternity and parental leave.
Mental health support for employees and families through Modern Health.
Full health benefits package for employees and families.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Part-Time Client Experience Specialist - Remote

AO Garcia Agency Insurance

Join a fully remote financial services team to guide, enroll, and support clients seeking benefits and financial guidance through web-based consultations.