Patient Success Specialist-Women's Health

3 hours, 2 minutes ago
Full-time
Entry Level
Customer and Technical Support
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004

Description

  • Serve as the primary contact for non-billing patient inquiries.
  • Provide test status updates, troubleshoot patient portal access, answer testing-service questions, and coordinate blood-sample redraws.
  • Manage inbound calls and live chats with timely, effective assistance.
  • Collaborate with internal teams to resolve patient concerns.
  • Document patient interactions accurately in Salesforce CRM.
  • Identify and escalate issues for timely resolution.
  • Contribute to initiatives that improve patient service processes and experiences.

Requirements

  • Strong interpersonal and communication skills.
  • Ability to manage multiple tasks while maintaining attention to detail.
  • Proficiency with Salesforce CRM and standard office applications.
  • Empathetic, patient-centered approach to customer service.
  • Previous customer service, healthcare, or related experience preferred.
  • Spanish fluency preferred.

Benefits

  • Remote USA position.
  • Pay range of $20–$23 USD per hour.
  • Medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free genetic testing for employees and immediate family members.
  • Fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) and commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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