Bridge Client Success Manager

2 weeks, 4 days ago
Full-time
Mid Level
Customer and Technical Support
The N2 Company

The N2 Company

The N2 Company specializes in targeted marketing solutions that help businesses connect with their ideal clients by reaching influential consumers in their local areas.

Media
1K-5K
Founded 2004

Description

  • Build and maintain strong client relationships across N2’s print and digital platforms.
  • Serve as the primary contact for clients and Area Directors.
  • Lead client onboarding by gathering assets and coordinating campaign setup.
  • Manage recurring client touchpoints, status calls, QBRs, and business reviews.
  • Maintain accurate CRM and billing records, resolving account and payment issues.
  • Drive renewals, upsells, and cross-sells while proactively addressing cancellation risks.
  • Resolve escalations and coordinate with distributed internal teams to maintain client confidence.
  • Demonstrate service value and align solutions with evolving client goals.

Requirements

  • Experience managing mid-market or enterprise B2B service clients in a remote environment.
  • Experience owning post-sale relationships as a primary strategic client contact.
  • Knowledge of client account management for ongoing services and retainers.
  • Experience with CRM systems, preferably monday.com, and account health tracking.
  • Knowledge of contract management, including renewals, onboarding, cross-sells, and upsells.
  • Experience analyzing and reporting on service performance, SLAs, and client outcomes.
  • Experience creating process documentation, playbooks, and service workflows.
  • Strong virtual communication and presentation skills using tools such as Zoom, Aircall, and email.
  • Experience managing escalations, identifying risks, and working across time zones with distributed teams.

Benefits

  • Fully remote work with monthly reimbursement for home office and internet expenses.
  • Starting salary of $52,000–$55,000 with opportunities for growth and advancement.
  • Full health care coverage for employees and families, plus complimentary basic dental coverage.
  • 401(k) plan with company match and financial planning services.
  • Paid time off, annual paid holiday break, and paid sabbatical after four years.
  • Paid parental leave, including 12 weeks of maternity leave and two weeks of paternity leave.
  • Employee Assistance Program with mental health resources, licensed nutritionist access, and pet insurance discounts.
  • $7,000 first-time homebuyer program contribution.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager - US (South West)

Dexory 11-50 IT Services

Dexory is hiring a fluent Spanish-speaking Customer Success Manager to help warehouse and logistics clients across North America onboard, adopt, and achieve measurable business outcomes with the DexoryView platform.

47 minutes ago

Customer Success Manager

Dexory 11-50 IT Services

Customer Success Manager at Dexory, supporting global logistics and retail customers using the DexoryView warehouse automation platform to achieve measurable operational outcomes, adoption, retention, and account growth.

47 minutes ago

Senior Customer Success Manager - Public Sector

Nintex 251-1K Internet Software & Services

Nintex is seeking a Senior Customer Success Manager to manage complex SaaS customer portfolios and drive adoption, value realization, retention, renewals, and expansion through data-driven success strategies.

Salesforce
47 minutes ago

Senior Customer Success Manager - East

Tines 51-250 Construction & Engineering

Tines is seeking a remote Senior Customer Success Manager based in EST to drive strategic success, adoption, expansion, and renewal across enterprise customer accounts.

Cybersecurity
1 hour, 2 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers