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Client Success Manager for Meta Advertising and Appointment-Setting Agency

4 days, 15 hours ago
United States, Canada
Contract
Junior
Customer Success Manager
Customer and Technical Support
ClickUp CRM
Apply Now
The Limitless Agency

The Limitless Agency

The Limitless Agency is a boutique digital marketing firm that offers unique digital campaign strategies tailored to each client's business. Founded on the belief that success requires vision, strategy, and high standards, they work closely with client...

Professional Services
1-10
Founded 2021
View All Jobs 6

Description

  • Lead client onboarding, sales-to-delivery handoffs, expectation setting, and documentation of client goals and success metrics.
  • Manage a portfolio of approximately 40 client accounts through scheduled check-ins and ongoing relationship management.
  • Serve as the primary client contact and respond to Slack messages within 24 business hours.
  • Maintain accurate, timely CRM records and log client interactions within 24 hours.
  • Identify at-risk accounts, coordinate recovery plans, and support client renewals and retention.
  • Translate client concerns into action items for creative, media buying, appointment-setting, sales, and operations teams, and follow through on resolution.
  • Prepare client-facing performance updates and maintain a portfolio health dashboard for leadership.
  • Improve onboarding checklists and SOPs and develop a repeatable Client Success playbook.
  • Track retention, NPS trends, response times, onboarding SLAs, and account health.

Requirements

  • 1–2 years of experience in client success, account management, customer service, or a client-facing agency role; exceptional transferable experience considered.
  • Excellent spoken and written English with confident client communication skills.
  • Empathy, sound judgment, and strong ownership of client outcomes.
  • Strong organization, follow-through, and ability to manage multiple accounts and competing priorities.
  • Proactive problem-solving ability and comfort working with distributed teams in a fast-moving environment.
  • Ability to interpret basic marketing performance reports and explain practical next steps to clients.
  • Based in Canada (preferred) or the United States.
  • Available Monday through Friday, approximately 9 AM–5 PM in Eastern, Central, or Pacific Time.
  • Experience with medspas, aesthetics, wellness, or medspa growth support (preferred).
  • Familiarity with GoHighLevel, ClickUp or similar project-management tools, and Meta Ads Manager (preferred).

Benefits

  • Fully remote role for candidates in Canada or the United States.
  • USD $60,000–$70,000 annual base compensation.
  • Target on-target earnings of approximately USD $80,000–$90,000, negotiable based on experience.
  • Quarterly retention-based performance incentives and bonuses for client testimonials.
  • Training on GoHighLevel, ClickUp, and Meta Ads Manager.
  • Opportunity to build the agency’s first dedicated Client Success function and shape its processes.
  • Career growth potential toward Senior Client Success Manager and Head of Client Success roles.

Interested in this position?

Apply directly on the company website

Apply Now

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