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Remote - Bilingual (Spanish & English) Client Success (Customer Service)

1 hour, 20 minutes ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Salesforce Zoho CRM
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The Credit Pros

The Credit Pros

The Credit Pros specializes in credit repair and improvement services by correcting errors on credit reports and providing free credit counseling and building tools to help individuals enhance their credit scores.

Diversified Financial Services
51-250
Founded 2009
View All Jobs 7

Description

  • Handle customer inquiries via phone, email, and chat according to standard operating procedures.
  • Resolve, investigate, and escalate product, platform, and account issues to the appropriate departments.
  • Log, review, and follow up on customer requests and resolutions.
  • Maintain and update customer records during client interactions.
  • Address collections and billing inquiries, including payment plans, account balances, overdue payments, and billing adjustments.
  • Clarify charges, generate statements, and process billing-related updates.
  • Handle service cancellations and apply retention strategies to support customer retention goals.
  • Use Microsoft Suite, Salesforce, ZOHO, and Hodu in daily operations.
  • Meet KPIs related to client-facing time, call quality, and occupancy.

Requirements

  • Fully bilingual in Spanish and English; native-level communication required.
  • Start date of April 13, 2026.
  • Dedicated home workspace required; equipment details will be provided during the interview process.
  • Availability to work 40 hours per week on a 9-hour shift with a 1-hour unpaid break.
  • Schedule includes Monday to Friday from 9:00 AM to 9:00 PM Eastern Time, with Saturday work after training.
  • Knowledge of the United States credit industry, including credit cards, lines of credit, and personal loans.
  • Strong customer-first orientation with empathy for client needs.
  • Excellent communication skills and a solution-oriented mindset.
  • Willingness to learn and use TCP’s technology suite.
  • Experience with collections, billing, or retention support is preferred.

Benefits

  • 100% remote, full-time permanent role.
  • Base salary of $5.50/hour or $953/month minimum.
  • Paid 1-month training scheduled Monday to Friday from 9:00 AM to 6:00 PM Eastern Time.
  • Employee development, management training, coaching, and upskilling.
  • Flexible accruing paid time off.
  • Company holidays.
  • Birthday time off.
  • Eligibility for health benefits after one year of association.

Interested in this position?

Apply directly on the company website

Apply Now

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