RemoteLeaf Logo
Log in Sign up

Bilingual eCommerce Support Specialist (West Coast)

1 hour, 26 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
E-commerce Salesforce
Apply Now
Kate Farms

Kate Farms

Kate Farms provides plant-based, nutritionally advanced formulas and shakes for tube feeding or added nutrition. Their products are made with organic ingredients to help bodies thrive, free of common allergens and artificial additives. Founded in 2012,...

Food Products
251-1K
Founded 2012
$188M raised
View All Jobs 5

Description

  • Interact with customers via phone, webform, and chat to provide clear, accurate, and empathetic support.
  • Answer eCommerce-related questions and provide product information to help resolve customer issues.
  • Identify customer problems quickly and determine the best path to resolution.
  • Anticipate customer needs and suggest tailored solutions proactively.
  • Adapt to changing workflows, shifting priorities, and deadlines while managing multiple tasks.
  • Meet or exceed performance goals for customer satisfaction, quality, and resolution time.
  • Use customer care technology platforms to assist customers and capture relevant data.
  • Follow communication procedures, guidelines, and company policies.
  • Contribute ideas to improve team performance and the overall customer experience.
  • Work collaboratively with team members and management while understanding the business impact of the role.

Requirements

  • Direct experience working with customers in a service-related role.
  • Bachelor’s degree in English, Spanish, Communication Studies, Humanities, or equivalent experience.
  • Must be verbally fluent in English and Spanish with excellent grammar in both languages.
  • Must work East Coast hours, including core business hours of 8am to 5pm Pacific Time.
  • Must have flexibility to work varied shifts and holidays as needed.
  • Must have a quiet, private home workspace without background noise.
  • High-speed internet connection of more than 25 Mbps is required; a hardwired connection to the router is recommended.
  • Proficiency with technology and software platforms; Salesforce experience is a plus.
  • Strong organizational, analytical, judgment, and problem-solving skills.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Positive team-oriented attitude, strong attention to detail, and willingness to receive and share feedback.
  • Ability to handle physical demands such as lifting up to 12 pounds, bending, stooping, kneeling, reaching, climbing stairs, and sitting at a computer for extended periods.
  • Background verification is required for hire.

Benefits

  • Hourly base pay of $24.00 to $26.00 USD, with a variable component included in OTE.
  • Company-matched 401(k) plan.
  • Medical, dental, vision, and basic life insurance for employees and eligible dependents.
  • Generous PTO starting at 15 days per year, prorated upon hire and increased by tenure.
  • Two weeks of paid Refresh leave.
  • 80 hours of paid sick leave annually and 11 paid holidays.
  • Paid disability leave, paid parental/pregnancy leave, Flexible Spending Accounts, tuition reimbursement, and an Employee Assistance Program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Wattpad

[WEBTOON] Trust & Safety Associate (French and German)

Wattpad 51-250 Internet Software & Services

WEBTOON Entertainment is hiring a remote Trust & Safety Associate in France to support creator and user operations, including content moderation, appeals, and policy enforcement for French- and German-speaking communities.

France Freelance Junior Customer Support
56 minutes ago
Mercier Consultancy

Digital Trust and Safety Specialist with Swedish - Work In Sofia - Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a Swedish-speaking Digital Trust and Safety Specialist to help maintain a safe and trustworthy online environment through content monitoring, incident investigation, and community guideline enforcement.

Sweden Bulgaria Full-time Junior Customer Support
1 hour, 11 minutes ago
SchooLinks

Customer Support Specialist

SchooLinks 51-250 Diversified Consumer Services

SchooLinks is seeking a Support Team member to provide district partners with fast, accurate help using the SchooLinks platform and resolve day-to-day product, data, and configuration issues.

United States Full-time Junior Customer Support
$55k-$66k
1 hour, 11 minutes ago
Mercier Consultancy

German Speaking Customer Representative - Relocation To Greece

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a German Speaking Customer Representative in Greece to provide customer support to German-speaking clients in a dynamic service environment.

Greece Full-time Entry Level Customer Support
1 hour, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers