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Technical Support Engineer (Remote/West Coast)

2 months, 1 week ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
AWS Azure Cybersecurity Docker Elasticsearch HIPAA JIRA Linux LLM macOS MySQL Oracle Salesforce Splunk SQL SQL Server TCP/IP Unix Wireshark
Apply Now
Tenable

Tenable

Tenable is the Cyber Exposure company that provides live visibility into cyber risk for over 40,000 organizations worldwide.

Internet Software & Services
1K-5K
Founded 2002
$303M raised
View All Jobs 3

Description

  • Work closely with Sales, Customer Advocacy, Research & Development, and Operations to support customers.
  • Troubleshoot, analyze, and resolve customer technical inquiries in a timely manner.
  • Use remote troubleshooting methods to diagnose and correct product issues.
  • Analyze vulnerability scan results, system audits, and log events to help customers understand findings.
  • Provide clear, concise, and actionable guidance to resolve customer problems.
  • Recreate customer software issues in a lab environment for engineering review.
  • Capture customer feedback and route it to Product Management and Research & Development.
  • Maintain deep knowledge of Tenable products and information security best practices.
  • Create and publish knowledge articles for reuse by customers and internal teams.
  • Monitor personal performance metrics and meet support goals.

Requirements

  • Bachelor’s degree in a technical field or equivalent experience.
  • 2+ years of professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
  • Experience providing technical support to enterprise clients and troubleshooting complex production or customer-environment issues.
  • Interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally.
  • Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a plus.
  • Strong analytical and problem-solving skills with the ability to learn quickly.
  • Excellent written and verbal communication skills and a customer-focused mindset.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Flexibility to work occasional weekends or holidays.
  • Must be based on or reside on the West Coast.
  • Experience with network security is preferred.
  • Experience using ticketing systems such as JIRA, Salesforce, or Zendesk is preferred.
  • Experience with log analysis tools such as Splunk or ElasticSearch is preferred.
  • Experience with database technologies and SQL, such as Oracle, MySQL, or MSSQL, is preferred.
  • Experience with virtualization technologies such as VMWare, Hyper-V, AWS, Azure, or Docker is preferred.
  • Fundamental understanding of programming languages is preferred.
  • Experience with industry security standards such as DISA, HIPAA, CIS, or ISO 27001 is preferred.
  • Experience with certificates and CAs is preferred.
  • Basic ability to review PCAPs using tools such as Wireshark is preferred.
  • Bilingual candidates, especially Spanish or Portuguese speakers, are desirable.

Benefits

  • Base pay range of $33.17 to $44.39 USD per hour.
  • Variable compensation eligibility in addition to base pay, depending on company and individual performance.
  • Medical, dental, vision, disability, and life insurance.
  • 401(k) retirement savings plan with company match.
  • Employee stock purchase plan.
  • Flexible spending accounts and an Employee Assistance Program (EAP).
  • Education assistance, parental leave, paid time off, and company-paid holidays.
  • Health and wellness events and community programs.

Interested in this position?

Apply directly on the company website

Apply Now

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