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Technical Support Specialist (US - Remote)

14 hours, 35 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
CRM
Apply Now
SpotMe

SpotMe

SpotMe: The enterprise event platform transforming meetings and inspiring participants with innovative mobile event technology for high touch industries.

Professional Services
51-250
Founded 2001
View All Jobs 8

Description

  • Serve as the first line of support for customers using SpotMe and Onomi across live chat and ticketing channels.
  • Investigate, reproduce, and troubleshoot complex technical issues in real time.
  • Provide clear, empathetic customer communication while resolving urgent event-related problems.
  • Create practical workarounds when a direct fix is not immediately available.
  • Collaborate closely with Engineering, Support, and Operations to resolve issues and improve the product experience.
  • Manage multiple simultaneous customer conversations while maintaining speed, accuracy, and professionalism.
  • Join the on-call rotation to handle critical customer needs.
  • Document issues thoroughly and communicate business impact to internal teams.
  • Contribute to improvements in support workflows, tooling, and documentation.

Requirements

  • Experience handling high-urgency customer issues in a technical support or similar role.
  • Strong analytical and logical troubleshooting skills under time pressure.
  • Ability to multitask across multiple live chats and requests without sacrificing quality.
  • Clear, empathetic communication skills, including delivering difficult answers calmly.
  • Technical curiosity and willingness to learn platform mechanics and troubleshooting frameworks.
  • Comfort with authentication and security basics, including MFA and SSO troubleshooting.
  • Ability to work in a 24/7 follow-the-sun support model and participate in on-call coverage.
  • Resilience, ownership, and initiative when handling critical live issues.
  • Cross-functional collaboration skills, especially with Engineering and Operations.

Interested in this position?

Apply directly on the company website

Apply Now

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