Customer Solutions Engineer (Australia)

8 hours, 4 minutes ago
Full-time
Lead
Customer and Technical Support
Telesat

Telesat

Telesat is a global satellite operator delivering critical connectivity solutions worldwide, including Internet and Wireless Backhaul, Inflight and Maritime Connectivity, and innovative Telesat Lightspeed™ network for high-capacity links.

Diversified Telecommunication Services
201-500
Founded 1969
$31M raised

Description

  • Design, cost, and propose Lightspeed satellite and terrestrial communications solutions based on customer requirements.
  • Partner with Global Sales and customer engineering teams to validate technical requirements and solution details.
  • Prepare and present proposals, lead customer meetings, and deliver technical demonstrations.
  • Identify Lightspeed portfolio solutions that create new customer revenue opportunities.
  • Support customers with network upgrades, performance reviews, and service issue resolution.
  • Collaborate with Marketing and Product teams to identify available network capacity.
  • Support projects from solution design through implementation.
  • Maintain engineering databases and information management systems.
  • Represent Telesat at trade shows, customer events, and technical presentations.

Requirements

  • Bachelor’s degree or equivalent experience in cybersecurity, computer science, IT, network technology, telecommunications, or electrical engineering.
  • 10+ years of relevant experience in systems engineering or connectivity solutions.
  • Fluent English; a second written and/or spoken language is highly desirable.
  • Experience with satellite communications, RF link analysis, and RF hardware (preferred).
  • Experience supporting carrier, mobile network operator, or wholesale accounts; prior carrier or MNO experience is desirable.
  • Working knowledge of OSI Layer 1-3 technologies, including optical, WDM, switching, VLANs, MPLS, Carrier Ethernet, and IP.
  • Knowledge of protocol acceleration, web caching, traffic management, firewalls, VPNs, and security hardware/software.
  • Knowledge of 3G, 4G, and 5G cellular networking and network management platforms such as SolarWinds or WhatsUp Gold.
  • Working knowledge of MEF 3.0 standards and implementations; Cisco CCNA/CCNP or Juniper JNCIA/ENT certifications are preferred.
  • Must be located in and legally authorized to work in Australia, with willingness to travel across the APAC region.

Benefits

  • Remote role based in Australia supporting the APAC region.
  • Work on the Telesat Lightspeed low-Earth-orbit satellite network scheduled to begin service in 2027.
  • Equal-opportunity workplace with interview accommodations available for candidates who require them.

Interested in this position?

Apply directly on the company website

Apply Now

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