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SaaS Implementation Specialist (SaaS Experience Required)

2 hours, 28 minutes ago
United States
Full-time
Junior
Implementation Engineer
Project and Program Management
Agile CRM ERP JIRA Salesforce
Apply Now
Tekion

Tekion

Tekion is a leading provider of cloud-native automotive platforms that unify DMS, CRM, Digital Retail, Analytics, and more. Their AI-powered software enables personalized selling, upsell, and cross-sell opportunities, driving revenue and profitability....

IT Services
1K-5K
Founded 2016
$435M raised
View All Jobs 3

Description

  • Facilitate cloud-based DMS onboarding and user training across all dealership departments.
  • Deliver remote and in-person instruction using web-based tools.
  • Configure SaaS workflows, system integrations, and implementation best practices to improve adoption and time-to-value.
  • Guide, mentor, and coordinate additional implementation specialists on project tasks and deliverables.
  • Obtain milestone signoffs from dealership stakeholders and document approvals in digital systems.
  • Identify, communicate, and mitigate implementation risks by collaborating cross-functionally and using tools such as Jira or Salesforce.
  • Manage onboarding and training activities through digital runbooks and maintain detailed documentation of checklists and customer interactions.
  • Complete an 8–10 week SaaS product certification and training program.
  • Manage customer change, address resistance, and educate clients on Tekion’s value.
  • Collect user training feedback and share insights with product and customer success teams for improvement.

Requirements

  • 2–5 years of experience implementing B2B SaaS solutions such as ERP, CRM, or similar platforms.
  • SaaS implementation experience is required.
  • Experience configuring cloud platforms and supporting customer adoption.
  • Bachelor's degree in business or a related field is highly preferred.
  • Understanding of onboarding and adoption metrics such as activation rates and engagement KPIs.
  • Demonstrated success managing customer change in a SaaS environment, including transitions from on-premise to cloud or subscription-based systems.
  • Exceptional written and verbal communication skills with stakeholders at all levels.
  • Ability to translate technical jargon into clear language for adult learners.
  • 3+ years in a Project Management or Project Lead role is preferred.
  • Experience in an early-stage startup environment is a plus.
  • Ability and willingness to travel up to 90%, including overnight stays.
  • U.S. work authorization with no visa sponsorship available for this position.

Benefits

  • Competitive compensation with a base salary range of $76,900 to $128,000 USD.
  • Eligibility for equity compensation and/or bonus or commission.
  • 100% employer-paid medical, dental, and vision coverage.
  • Unlimited PTO and parental leave.
  • Free snacks and beverages.
  • Remote role with no relocation required.
  • Opportunity to work in an early-stage, hyper-growth startup.
  • Career growth and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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