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IT Support Lead

12 hours, 10 minutes ago
Philippines
Full-time
Lead
Technical Support Engineer
DevOps and Infrastructure
Agile Network Security
Apply Now
TechnologyAdvice

TechnologyAdvice

TechnologyAdvice provides expert reviews, insights, and guidance on B2B software, helping buyers make informed technology decisions while connecting vendors with their target audience to enhance their customer base.

Media
251-1K
Founded 2013
View All Jobs 19

Description

  • Oversee daily IT support activities, including ticket management and strategic projects, to ensure smooth operations.
  • Facilitate communication and collaboration between APAC IT teams and U.S. teams to streamline processes and improve efficiency.
  • Configure networks, manage Google Workspace, and provide end-user support.
  • Improve onboarding and offboarding procedures so employees are productive from day one.
  • Champion security improvements by securing hardware and systems and providing hands-on support to users and the team.
  • Manage vendor relationships to maximize value and operational impact.
  • Handle hardware procurement logistics, shipping and receiving, and repairs and upgrades for APAC staff.
  • Align IT operations and support with broader business goals across the organization.

Requirements

  • 2+ years of experience as an IT Team Leader or Manager.
  • 4+ years of IT experience across end-user support, security, networks, remote environments, and access management.
  • 1+ year of managerial or project leadership experience.
  • Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support 400+ team members.
  • Background supporting both Mac and Windows environments for end users.
  • Previous IT logistics experience in the Philippines or within the APAC region is preferred.
  • Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred.
  • Information Security experience, including certifications like CISM or CISSP, is preferred.
  • Must have a working laptop or PC, internet, and a backup connection.
  • Must be currently authorized to work in the Philippines and maintain that authorization throughout employment.

Benefits

  • Monthly pay range of ₱80,000 to ₱160,000 PHP.
  • Flex Fridays with a full or half day off on Fridays.
  • Remote-first work environment.
  • 14 days of annual paid time off, plus Philippine public holidays, with 5 additional days after 1 year.
  • Philippine statutory benefits including SSS, PhilHealth, and HDMF.
  • Healthcare reimbursement.
  • Monthly de minimis rice subsidy.
  • Access to the Headspace app for wellness support.
  • Speaker series bonus for presenting in the monthly speaker series.

Interested in this position?

Apply directly on the company website

Apply Now

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