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IT Support Lead

3 weeks, 3 days ago
Philippines
Full-time
Lead
Technical Support Engineer
Cybersecurity
Agile Network Security
Apply Now
TechnologyAdvice

TechnologyAdvice

TechnologyAdvice provides expert reviews, insights, and guidance on B2B software, helping buyers make informed technology decisions while connecting vendors with their target audience to enhance their customer base.

Media
251-1K
Founded 2013
View All Jobs 29

Description

  • Oversee daily IT support activities, including ticket management and strategic projects.
  • Lead and coordinate communication and collaboration between APAC IT teams and the United States.
  • Configure and maintain networks, Google Workspace, and end-user support processes.
  • Improve onboarding and offboarding procedures so employees are productive from day one.
  • Champion security improvements and help secure hardware and systems.
  • Provide daily hands-on support to users and the IT team.
  • Manage vendor relationships to maximize value and operational impact.
  • Handle hardware procurement, shipping and receiving, repairs, and upgrades for APAC staff.
  • Align IT activities and strategies with broader business goals.

Requirements

  • 2+ years of experience as an IT Team Leader or Manager.
  • 4+ years of IT experience across end-user support, security, networks, remote environments, and access management.
  • 1+ year of managerial or project leadership experience.
  • Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support 400+ team members.
  • Background supporting both Mac and Windows environments for end users.
  • Previous IT logistics experience in the Philippines or APAC region is preferred.
  • Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred.
  • Information security experience, including certifications like CISM or CISSP, is preferred.
  • Must have a working laptop/PC, internet connection, and backup connection.
  • Must be currently authorized to work in the Philippines and maintain that authorization throughout employment.

Benefits

  • Monthly pay range of ₱80,000 to ₱160,000 PHP.
  • Remote-first work environment.
  • Flex Fridays with a full or half day off on Fridays.
  • 14 days of annual paid time off, plus Philippine holidays, with 5 additional days after 1 year.
  • Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
  • Healthcare reimbursement.
  • Monthly rice subsidy (de minimis allowance).
  • Access to the Headspace app for wellness support.
  • Speaker series bonus for presenting in the monthly speaker series.
  • Mentorship programs and leadership academy opportunities for career growth.

Interested in this position?

Apply directly on the company website

Apply Now

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