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Technical Support Engineer

3 months ago
Ireland
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Ansible AWS Azure Chef Docker GCP JavaScript Kubernetes Linux New Relic OpenShift Puppet Selenium
Apply Now
New Relic

New Relic

New Relic provides a comprehensive observability platform that enables engineers to monitor, debug, and enhance the performance of their entire software stack through real-time analytics and insights.

Internet Software & Services
1K-5K
Founded 2008
$520M raised
View All Jobs 14

Description

  • Collaborate across teams to resolve complex technical customer problems across the product suite.
  • Troubleshoot and resolve advanced customer issues in partnership with software engineering teams.
  • Support customers with installation, configuration, and data exploration requests.
  • Advocate for customers by sharing feedback on feature requests and bugs with the Product organization.
  • Provide empathetic, high-quality customer support and end-user assistance through email, phone, and social media.
  • Continue building product knowledge through training and exposure to additional features and capabilities.
  • Analyze and troubleshoot infrastructure, web, cloud, and system-related issues as they arise.

Requirements

  • Experience providing end-user software support via email, phone, and social media.
  • Strong analytical and technical troubleshooting skills.
  • Experience building, maintaining, and/or monitoring servers in an enterprise environment.
  • Working knowledge of Linux-based web hosting and Linux environments, including services, permissions, and file manipulation.
  • Knowledge of AWS and containerization technologies such as Docker and Kubernetes.
  • Experience with web technologies and cloud infrastructures, including Windows or Linux web servers, OS distributions, network and systems troubleshooting tools, web development platforms, and cloud hosting services such as AWS, Azure, and Google Cloud.
  • Working knowledge of container management software such as Docker, Kubernetes, or OpenShift.
  • Understanding of automation/configuration management tools such as Ansible, Chef, Puppet, or equivalent.
  • Additional background in front-end web development, JavaScript, and WebDriver is a plus.
  • Experience with other IaaS platforms such as Azure or GCP is preferred.
  • AWS, GCP, Azure Cloud Certified, or CKA certified is preferred.
  • Experience in network, system, or database administration is preferred.
  • Experience in a DevOps environment, software engineering role, or technical support role is preferred.
  • Experience with New Relic products is preferred.
  • Comfort analyzing and interpreting system/application logs is preferred.
  • Visa sponsorship is not available for this position.

Benefits

  • Flexible workforce model with fully office-based, fully remote, or hybrid work options.
  • Opportunity for ongoing training and learning opportunities.
  • Reasonable accommodation available during the application or recruiting process.
  • Consideration of qualified applicants with arrest and conviction records in accordance with applicable law.

Interested in this position?

Apply directly on the company website

Apply Now

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