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IT Support Lead

2 hours, 23 minutes ago
Philippines
Full-time
Lead
Technical Support Engineer
DevOps and Infrastructure
Agile Network Security
Apply Now
TechnologyAdvice

TechnologyAdvice

TechnologyAdvice provides expert reviews, insights, and guidance on B2B software, helping buyers make informed technology decisions while connecting vendors with their target audience to enhance their customer base.

Media
251-1K
Founded 2013
View All Jobs 34

Description

  • Oversee daily IT activities, including ticket management and strategic projects, to ensure smooth operations.
  • Lead communication and collaboration between APAC IT teams and U.S. counterparts to streamline processes.
  • Configure networks, manage Google Workspace, and provide end-user support.
  • Refine onboarding and offboarding procedures to help employees become productive quickly.
  • Champion security improvements and help secure hardware and systems.
  • Provide daily hands-on support to users and the IT team to meet business goals.
  • Manage vendor relationships to maximize value and operational impact.
  • Handle hardware procurement, shipping and receiving, and repairs or upgrades for APAC staff.
  • Align IT initiatives with broader business goals and support cross-functional coordination.

Requirements

  • 2+ years of experience as an IT Team Leader or Manager.
  • 4+ years of IT experience across end-user support, security, networks, remote environments, and access management.
  • 1+ year of managerial or project leadership experience.
  • Experience in a SaaS-centric environment using Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools supporting 400+ team members.
  • Experience supporting both Mac and Windows environments for end users.
  • Previous IT logistics experience in the Philippines or the APAC region is preferred.
  • Relevant certifications such as CompTIA A+, Cloud+, or Security+ are preferred.
  • Information Security experience, including certifications such as CISM or CISSP, is preferred.
  • Excellent verbal and written communication skills for technical and non-technical audiences.
  • Must have a working laptop or PC, internet access, and a backup connection.
  • Must be currently authorized to work in the Philippines and maintain work authorization throughout employment.

Benefits

  • Monthly pay range of ₱80,000 to ₱160,000 PHP.
  • Flex Fridays, allowing a full or half day off on Fridays.
  • Remote-first work environment.
  • 14 days of annual paid time off, plus all regular Philippine government-declared holidays and 5 additional days after 1 year.
  • Philippine statutory benefits coverage, including SSS, PhilHealth, and HDMF.
  • Healthcare reimbursement.
  • Monthly rice subsidy.
  • Access to the Headspace app for wellness support.
  • Bonus opportunity for presenting in the monthly speaker series.

Interested in this position?

Apply directly on the company website

Apply Now

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