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Support Engineer

1 month, 3 weeks ago
Czech Republic
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Bitbucket CDN Cloudflare DNS Docker GitHub GitLab Linux MariaDB MySQL Nginx PHP WordPress
Apply Now
Kinsta®

Kinsta®

Kinsta® offers premium managed WordPress hosting with ultimate performance, expert support, and advanced technologies for speed and security. Trusted by over 120,000 businesses, Kinsta is the go-to choice for modern WordPress sites.

IT Services
251-1K
Founded 2013
View All Jobs 3

Description

  • Take ownership of customer issues and drive them through to resolution.
  • Research, troubleshoot, and identify solutions for customer-reported problems.
  • Escalate unresolved issues to the appropriate internal teams when needed.
  • Provide prompt and accurate feedback to customers.
  • Continuously improve technical and non-technical knowledge and skills.
  • Deliver support through the live chat system as part of the Support team.

Requirements

  • Fluent English with excellent written communication skills.
  • Strong customer service skills with online customer service experience.
  • Experience with Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching is a plus.
  • Understanding of WordPress fundamentals, including database structure, file/directory structure, wp-config.php directives, and common WordPress topics is preferred.
  • Experience with WP-CLI is preferable.
  • Comfort navigating a command line environment, including file management and reading server logs, is beneficial.
  • Attention to detail with command line syntax is important.
  • Familiarity with Cloudflare, Buildpacks, Dockerfiles, GitHub, GitLab, Bitbucket, npm, or Composer is beneficial.

Benefits

  • Annual remote expense budget.
  • Flexible PTO.
  • Paid parental leave.
  • Annual professional development budget available after one year with Kinsta.
  • Sabbatical available after three years and every three years thereafter.
  • Location-specific healthcare benefits, including vision and dental, for employees in the USA, UK, Canada, and Hungary.
  • Pension plan for employees hired in the UK.
  • 401(k) contributions for employees hired in the USA.

Interested in this position?

Apply directly on the company website

Apply Now

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