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Client Success Coordinator (EMEA)

3 weeks, 5 days ago
Philippines
Full-time
Mid Level
Customer Success
Customer and Technical Support
Agile CRM Salesforce
Apply Now
TechnologyAdvice

TechnologyAdvice

TechnologyAdvice provides expert reviews, insights, and guidance on B2B software, helping buyers make informed technology decisions while connecting vendors with their target audience to enhance their customer base.

Media
251-1K
Founded 2013
View All Jobs 22

Description

  • Manage a portfolio of client accounts as the main point of contact from onboarding through delivered product.
  • Work with Client Success and Sales teams to align on what was sold and set client expectations.
  • Join internal meetings and post-sale client calls, including QBRs.
  • Prepare presentation decks, campaign launch materials, and regular client campaign reports.
  • Monitor campaign pacing and escalate issues or concerns to Client Success and Sales partners.
  • Collaborate across internal teams to support product delivery and answer client questions.
  • Respond to client feedback and provide recommendations and optimizations for campaigns.
  • Identify trends across clients, categories, and products.
  • Use internal tools to review and analyze data, manage accounts, and support client needs.
  • Help improve internal processes and propose creative solutions to increase efficiency.

Requirements

  • Bachelor's degree from a recognized institution or equivalent experience.
  • Experience communicating regularly through Slack, email, and Zoom.
  • Ability to manage time, prioritize tasks, and coordinate across multiple client projects with strong attention to detail.
  • Interest in preparing campaign summaries, analyzing data, and tracking client goals and KPIs.
  • Familiarity with keeping Salesforce or similar CRM systems accurate and up to date.
  • Detail-oriented and organized, with the ability to review leads for accuracy and targeting alignment.
  • Strong analytical, critical thinking, and creative problem-solving skills.
  • Must have a working laptop or PC, internet connection, and backup connection.
  • Able to work in a fast-paced environment and adapt strategies quickly to changing needs.
  • Currently authorized to work in the Philippines; employer visa sponsorship is not provided.

Benefits

  • Monthly pay range of ₱35,000 to ₱46,000 PHP.
  • Remote-first work from home arrangement.
  • Flex Fridays with the option for a full or half day off on Fridays.
  • 14 days of annual paid time off, plus Philippine government holidays, plus 5 additional days after 1 year.
  • Full statutory benefits coverage including SSS, PhilHealth, and HDMF.
  • Healthcare reimbursement.
  • Monthly rice subsidy under de minimis allowance guidelines.
  • Access to the Headspace app for wellness support.
  • Career growth opportunities through mentorship programs, leadership academies, and participation in culture and DEI initiatives.
  • Bonus opportunity for presenting in the monthly speaker series.

Interested in this position?

Apply directly on the company website

Apply Now

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