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Customer Success Specialist I (Spanish Bilingual)

5 hours, 30 minutes ago
Philippines
Full-time
Junior
Customer Success
Customer and Technical Support
CRM Salesforce
Apply Now
Palmetto

Palmetto

Palmetto specializes in designing, financing, and installing solar energy systems and other clean technologies, making it easier and more affordable for customers to transition to sustainable energy solutions while promoting social impact and sustainab...

Renewable Electricity
251-1K
Founded 2010
$628M raised
View All Jobs 4

Description

  • Handle inbound customer contacts by phone, email, and chat regarding solar system performance, billing, and account support.
  • Provide first-level troubleshooting and guide customers through basic steps to resolve issues.
  • Accurately log, update, and maintain customer interactions in the CRM system.
  • Set clear expectations for customers on timelines, next steps, and resolution paths.
  • Identify and triage cases that need escalation to Tier 2 or specialized teams.
  • Follow SOPs for routing high-priority or technical cases and document all relevant details.
  • Deliver empathetic, professional customer service and aim for first-contact resolution whenever possible.
  • Educate customers on how to monitor solar system performance and find helpful resources.
  • Follow service-level agreements, communication procedures, and data security requirements.
  • Provide feedback to leadership on recurring issues, trends, and process gaps.

Requirements

  • 1+ year of customer service experience, with call center or BPO experience preferred.
  • Basic familiarity with solar energy systems or willingness to learn quickly.
  • Strong verbal and written communication skills in English.
  • Excellent written and verbal communication skills in both English and Spanish, required.
  • Ability to stay calm and professional under pressure.
  • Comfortable using CRM or ticketing systems, with Salesforce preferred but not required.
  • Detail-oriented and able to follow SOPs accurately.
  • Positive, team-oriented attitude and willingness to grow into more complex responsibilities.
  • Ability to deliver constructive feedback clearly.
  • Employment is contingent upon successful completion of a background check.

Benefits

  • Unlimited PTO.
  • Medical, dental, and vision coverage.
  • Paid parental leave.
  • Retirement plans.
  • Comprehensive benefits package.
  • Remote work based in the Philippines.

Interested in this position?

Apply directly on the company website

Apply Now

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