RemoteLeaf Logo
Log in Sign up

Manager, Ecommerce Operations (Contractor)

1 week, 2 days ago
United States
Contract
Senior
Operations Manager
Project and Program Management
CRM JIRA
Apply Now
Tech Holding

Tech Holding

Tech Holding: California's #1 website design company offering full-service technology consulting with expertise in software management, AI, and security.

Internet Software & Services
51-250
Founded 2016
View All Jobs 15

Description

  • Own daily ecommerce operational KPIs, including order flow, returns, cancellations, and fulfillment quality.
  • Identify root causes of operational issues and recommend process improvements and strategic solutions.
  • Maintain and improve SOPs across ecommerce channels, private sale operations, fulfillment, customer service, fraud, payment, and system workflows.
  • Monitor 3PL and SLA performance and work with warehouse partners to improve operational efficiency.
  • Partner with Retail teams to forecast and procure ecommerce packaging needs based on sales volume and campaign planning.
  • Drive cross-functional ecommerce initiatives by managing timelines, documentation, follow-ups, and execution.
  • Coordinate ecommerce-impacting projects across IT, Logistics, Retail, Marketing, Creative, and Finance teams.
  • Manage Jira boards, issue tracking, sprint documentation, and communication with internal teams and third-party vendors.
  • Support the creation of tech stack roadmaps and operational documentation.
  • Support the Ecommerce Operations Coordinator through coaching, development, and performance management.

Requirements

  • 6–8+ years of experience in ecommerce operations, digital operations, or ecommerce project management.
  • Experience supporting Shopify Plus operations and ecommerce system integrations.
  • Strong understanding of fulfillment operations, 3PL workflows, and omnichannel ecommerce concepts.
  • Ability to manage complex cross-functional projects end-to-end.
  • Strong analytical mindset with forecasting and operational planning experience.
  • Exceptional documentation, process mapping, and communication skills.
  • High level of professionalism, organization, and operational ownership.
  • Ability to work effectively in fast-paced and evolving environments.
  • Experience with luxury or premium retail brands is preferred.
  • Familiarity with platforms such as Narvar, Global-e, NoFraud, Celigo, Nosto, Klaviyo, ShipStation, and Teamwork Commerce is preferred.
  • Experience supporting customer service or CX improvement initiatives is preferred.
  • Experience supporting DAM, CRM, or clienteling system implementations is preferred.
  • Must be authorized to work for any employer in the US; sponsorship is not available.
  • Ability to work on Pacific Time.

Benefits

  • Equal Opportunity Employer with a diverse and inclusive workplace.
  • Opportunity to work on a project-based assignment with a rapidly scaling omnichannel ecommerce business.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Spring Health

Director, AI Enablement & Advancement

Spring Health 1K-5K Health Care Providers & Services

Spring Health is hiring a Director of AI Enablement & Advancement to lead company-wide AI fluency, workflow redesign, and AI transformation efforts across the People Team and broader organization.

Anywhere Full-time Lead Operations Manager Training Manager
$180k-$225k
Generative AI LLM
52 minutes ago
Pavago

Operations Manager | Property Management

Pavago IT Services

Operations Manager at a remote property management company supporting Miami and Orlando markets, responsible for overseeing daily operations, team performance, and service delivery across the portfolio.

Colombia Costa Rica Dominican Republic Mexico Argentina Full-time Senior Operations Manager
Monday.com
1 hour, 44 minutes ago
Hire Resolve US

Call Centre & Contact Centre Professionals

Hire Resolve US Internet Software & Services

Hire Resolve is recruiting experienced call centre professionals for multiple mid- to senior-level roles across contact centre operations, service delivery, sales performance, quality, training, workforce management, and leadership.

South Africa Full-time Lead Operations Manager
Salesforce
1 hour, 53 minutes ago
EnableComp

REMOTE Project Manager (Mergers & Acquisitions)

EnableComp 251-1K Insurance

EnableComp is hiring a remote Project Manager to lead business transformation and post-acquisition integration initiatives that improve revenue cycle operations, client outcomes, and scalability.

United States Full-time Senior Project Manager
2 hours, 14 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers