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Manager, Ecommerce Operations (Contractor)

1 month, 3 weeks ago
United States
Contract
Senior
Operations Manager
Project and Program Management
CRM JIRA
Apply Now
Tech Holding

Tech Holding

Tech Holding: California's #1 website design company offering full-service technology consulting with expertise in software management, AI, and security.

Internet Software & Services
51-250
Founded 2016
View All Jobs 7

Description

  • Own daily ecommerce operational KPIs, including order flow, returns, cancellations, and fulfillment quality.
  • Identify root causes of operational issues and recommend process improvements and strategic solutions.
  • Maintain and improve SOPs across ecommerce channels, private sale operations, fulfillment, customer service, fraud, payment, and system workflows.
  • Monitor 3PL and SLA performance and work with warehouse partners to improve operational efficiency.
  • Partner with Retail teams to forecast and procure ecommerce packaging needs based on sales volume and campaign planning.
  • Drive cross-functional ecommerce initiatives by managing timelines, documentation, follow-ups, and execution.
  • Coordinate ecommerce-impacting projects across IT, Logistics, Retail, Marketing, Creative, and Finance teams.
  • Manage Jira boards, issue tracking, sprint documentation, and communication with internal teams and third-party vendors.
  • Support the creation of tech stack roadmaps and operational documentation.
  • Support the Ecommerce Operations Coordinator through coaching, development, and performance management.

Requirements

  • 6–8+ years of experience in ecommerce operations, digital operations, or ecommerce project management.
  • Experience supporting Shopify Plus operations and ecommerce system integrations.
  • Strong understanding of fulfillment operations, 3PL workflows, and omnichannel ecommerce concepts.
  • Ability to manage complex cross-functional projects end-to-end.
  • Strong analytical mindset with forecasting and operational planning experience.
  • Exceptional documentation, process mapping, and communication skills.
  • High level of professionalism, organization, and operational ownership.
  • Ability to work effectively in fast-paced and evolving environments.
  • Experience with luxury or premium retail brands is preferred.
  • Familiarity with platforms such as Narvar, Global-e, NoFraud, Celigo, Nosto, Klaviyo, ShipStation, and Teamwork Commerce is preferred.
  • Experience supporting customer service or CX improvement initiatives is preferred.
  • Experience supporting DAM, CRM, or clienteling system implementations is preferred.
  • Must be authorized to work for any employer in the US; sponsorship is not available.
  • Ability to work on Pacific Time.

Benefits

  • Equal Opportunity Employer with a diverse and inclusive workplace.
  • Opportunity to work on a project-based assignment with a rapidly scaling omnichannel ecommerce business.

Interested in this position?

Apply directly on the company website

Apply Now

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