Team Lead Customer Support (Argentina)

5 days, 23 hours ago
Full-time
Junior
Customer and Technical Support
Talentgrator

Talentgrator

Talentgrator specializes in providing recruitment services tailored specifically for the iGaming industry, connecting businesses with skilled professionals and helping job seekers find optimal employment opportunities.

Hotels, Restaurants & Leisure
11-50
Founded 2020

Description

  • Manage and supervise the customer support team for the Argentina region.
  • Monitor support KPIs and SLA performance.
  • Optimize support workflows and internal processes.
  • Train and onboard customer support agents.
  • Handle customer escalations and VIP cases.
  • Coordinate with CRM, Payments, Fraud, and Retention teams.
  • Ensure high-quality customer support and fast response times.
  • Prepare reports and support analytics.

Requirements

  • 2+ years of experience in customer support management.
  • Experience in the iGaming or online casino industry.
  • Experience leading and motivating teams.
  • Strong communication and problem-solving skills.
  • Experience with KPI and SLA management.
  • Ability to work independently and make decisions quickly.
  • Spanish fluency at native or fluent level.
  • English at upper-intermediate level or higher.
  • Experience in LATAM markets (preferred).
  • Experience with VIP support (preferred).
  • Payments or fraud prevention experience (preferred).
  • Experience building support processes from scratch (preferred).
  • Russian language skills (nice to have).

Benefits

  • Remote full-time position.
  • Opportunity to grow into Regional Operations Manager or Head of LATAM Support.
  • Dynamic international work environment.
  • Career growth opportunities.
  • Long-term cooperation.

Interested in this position?

Apply directly on the company website

Apply Now

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