Customer Support Specialist

3 weeks, 3 days ago
Junior
Customer and Technical Support
Talent 360

Talent 360

Talent 360: A leading HR consultancy in the Middle East, offering specialized HR services, training, and tailored solutions to optimize HR management for businesses.

Professional Services
51-250
Founded 2017

Description

  • Respond to customer inquiries about issues and product functionality through phone, email, and chat.
  • Diagnose and resolve support issues related to SiFi's platform and services.
  • Provide step-by-step guidance on product features and common troubleshooting steps.
  • Document customer interactions and technical solutions in the support knowledge base and CRM system.
  • Escalate complex technical issues to engineering or product teams when needed.
  • Follow up with customers to confirm issues are resolved and satisfaction is achieved.
  • Stay current on SiFi's product updates and technical specifications.
  • Maintain a professional demeanor and deliver excellent customer service.

Requirements

  • Bachelor's degree or equivalent experience.
  • 1+ year of experience in a support role, preferably in B2B software or FinTech.
  • Strong technical aptitude and problem-solving skills.
  • Excellent verbal and written communication skills in English.
  • Excellent verbal and written communication skills in Arabic (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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