Customer Support Specialist

4 hours, 1 minute ago
Full-time
Junior
Customer and Technical Support
Talent 360

Talent 360

Talent 360: A leading HR consultancy in the Middle East, offering specialized HR services, training, and tailored solutions to optimize HR management for businesses.

Professional Services
51-250
Founded 2017

Description

  • Respond to customer inquiries about issues and product functionality via phone, email, and chat.
  • Diagnose and resolve support issues related to SiFi’s platform and services.
  • Provide step-by-step guidance on product features and troubleshooting common issues.
  • Document customer interactions and technical solutions in the support knowledge base and CRM system.
  • Escalate complex technical issues to the engineering or product teams when needed.
  • Follow up with customers to confirm their issues have been resolved and they are satisfied.
  • Stay up to date on product updates and technical specifications.
  • Maintain excellent customer service and a professional demeanor.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 1+ year of experience in a support role.
  • Experience in the B2B software or FinTech industry is preferred.
  • Strong technical aptitude and problem-solving skills.
  • Excellent verbal and written communication skills in English.
  • Arabic language skills are preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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