Italian-Speaking Customer Experts for an Insurance Company - Work In Greece

2 hours, 21 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Italian-speaking clients about insurance products, claims handling, and policy details via phone, email, and chat.
  • Resolve customer issues efficiently while maintaining high service quality and customer satisfaction.
  • Maintain accurate records of customer interactions and case follow-ups in CRM systems.
  • Collaborate with internal teams to handle complex cases and escalate issues when needed.
  • Stay up to date on insurance products, industry regulations, and company policies.
  • Contribute feedback to improve customer service processes and the overall customer experience.

Requirements

  • Fluency in Italian, spoken and written, is mandatory.
  • Proficiency in English is an advantage.
  • Experience in customer service or support roles, preferably in insurance or financial services.
  • Strong communication and problem-solving skills with a customer-centric approach.
  • Ability to work efficiently in a fast-paced, team-oriented environment.
  • Familiarity with CRM tools and digital communication platforms.
  • Willingness to relocate and work in Greece.
  • Excellent organizational skills and attention to detail.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Fully paid relocation package.
  • Monthly performance bonus.
  • Health insurance.
  • 2 extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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