Senior Technical Account Manager (Penetration Testing)

1 hour, 42 minutes ago
Full-time
Senior
Customer and Technical Support
Synack

Synack

Synack is a premier security testing platform that offers human-powered security solutions for enterprise applications and networks, providing continuous testing and strategic security solutions to stay ahead of threats.

Professional Services
51-250
Founded 2013
$112M raised

Description

  • Develop penetration test scopes and rules of engagement and direct researchers toward effective testing.
  • Gather customer requirements, understand security goals, and influence internal and external stakeholders.
  • Analyze customers’ digital attack surfaces, value at risk, vulnerability programs, tools, methods, and security requirements.
  • Provide technical product and subject-matter expertise to customers and internal teams.
  • Independently develop solutions aligned with customer needs and strategic testing objectives.
  • Review assessment health, findings, vulnerability details, and outcomes to improve test quality and mitigate risk.
  • Help customers manage and optimize long-term penetration testing programs.
  • Collaborate with account and customer success teams to retain and grow client accounts.
  • Collect and apply customer feedback to improve engagements and service offerings.
  • Own technical escalations arising during customer engagements.

Requirements

  • 5–7 years of technical account management, technical project management, and/or customer success experience in cybersecurity or technology.
  • Experience with vulnerability discovery and management, risk frameworks, business workflows, and remediation.
  • Experience with scripting languages such as Python, Bash, or basic SQL, including developing scripted solutions.
  • Ability to explain technical concepts to nontechnical audiences.
  • Relevant cybersecurity or security management certifications, such as Security+, CISSP, or CISA.
  • Strong time management, multitasking, prioritization, and concurrent project management skills.
  • Customer-centric, proactive, solution-oriented, and strategically minded approach.
  • Excellent written and verbal communication skills.
  • U.S. citizenship, required due to federal government contract requirements.

Benefits

  • Estimated on-target earnings of $110,000–$140,000 annually.
  • Potential equity and benefits package.
  • Access to company benefits programs.
  • Collaborative and inclusive workplace focused on diversity and employee growth.

Interested in this position?

Apply directly on the company website

Apply Now

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