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Client Manager – UK

1 hour, 10 minutes ago
United Kingdom
Full-time
Mid Level
Account Manager
Customer and Technical Support
Apply Now
Symplicity

Symplicity

Symplicity specializes in developing innovative, database-driven software solutions that enhance the student experience and engagement in higher education, providing tools for students, recruiters, and professionals to streamline processes and improve ...

Internet Software & Services
201-500
Founded 1996
View All Jobs 3

Description

  • Build trusted relationships with assigned clients as their primary contact and strategic advisor.
  • Manage client implementation, onboarding, ongoing engagement, support, and service delivery.
  • Partner with clients to define goals, challenges, KPIs, and success measures.
  • Drive product adoption, value realization, and process improvements for clients.
  • Monitor client health and proactively manage at-risk accounts.
  • Identify upsell and cross-sell opportunities and progress them with Account Executives.
  • Provide tailored guidance, training, product support, and recommendations to clients.
  • Coordinate with internal teams to resolve client, billing, invoicing, and sales-related queries.
  • Develop client case studies, testimonials, success stories, and references.
  • Gather client feedback and encourage engagement through webinars, roadshows, and feedback sessions.

Requirements

  • Bachelor’s degree or equivalent professional experience.
  • Experience in client success, account management, customer success, client management, or a related role.
  • Experience in SaaS, technology, or Higher Education environments preferred.
  • Interest in the Higher Education sector and willingness to learn about its challenges and opportunities.
  • Excellent written and verbal communication skills and ability to build relationships with stakeholders at all levels.
  • Strong problem-solving, analytical, organizational, and attention-to-detail skills.
  • Customer-focused approach to helping clients achieve their goals.
  • Ability to manage priorities independently in a remote environment.
  • Collaborative, flexible approach to cross-functional work.
  • High professional and ethical standards.

Benefits

  • Inclusive, diverse, and collaborative workplace.
  • Opportunity to contribute and grow within a global Higher Education technology company.

Interested in this position?

Apply directly on the company website

Apply Now

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