Symphony Solutions

Symphony Solutions

Symphony Solutions is a Cloud and Agile transformation company headquartered in the Netherlands, with delivery centers in Ukraine, Poland, Macedonia, and The Netherlands. Founded in 2008, the company is now 600 people with over 35 international clients...

Internet Software & Services
251-1K
Founded 2008

Description

  • Own production reliability practices together with DevOps and engineering teams.
  • Monitor production health and improve observability across services and infrastructure.
  • Support releases, hotfixes, rollbacks, and post-release watch activities.
  • Validate deployment readiness and rollback readiness before production changes.
  • Participate in incident response, service recovery, and RCA/postmortem activities.
  • Maintain runbooks, dashboards, alerting rules, and operational documentation.
  • Ensure release evidence is traceable, complete, and audit-ready.
  • Coordinate with Dev, QA, Product, Support, Release Manager, and DevOps during production events.
  • Identify gaps in dashboards, alerts, deployment checks, and operational processes.
  • Improve incident response procedures and overall operational readiness.

Requirements

  • Strong hands-on experience with Linux troubleshooting, including logs, processes, networking basics, and resource usage.
  • Strong hands-on understanding of Kubernetes and GKE, including workloads, pods, services, ingress/gateway, probes, RBAC, resources, autoscaling, and troubleshooting.
  • Practical experience with GCP infrastructure, especially GKE, IAM, networking, load balancing, Artifact Registry, and production diagnostics.
  • Experience with Docker and containers, including images, registries, runtime debugging, and container lifecycle.
  • Understanding of Helm releases, values, deployment state, and rollback.
  • Ability to understand and troubleshoot GitOps flows with FluxCD, including drift, image automation, and Git-based rollback.
  • Ability to investigate failed CI/CD pipelines and deployment issues.
  • Experience with observability tools such as Prometheus, Alertmanager, and Grafana, including metrics, logs, traces, dashboards, alerting, and production monitoring.
  • Strong networking fundamentals, including DNS, load balancers, ingress, gateways, TLS, routing, and firewall/security rules.
  • Ability to define and apply SLI, SLO, and SLA reliability targets.
  • Experience handling production incidents, rollback, service recovery, and RCA/postmortem work.
  • Operational familiarity with PostgreSQL, Couchbase, Kafka, and Elasticsearch/ELK or similar systems.
  • Basic knowledge of security and compliance practices, including secrets management, IAM/RBAC, audit trails, and release/change evidence.
  • Ability to assess release safety, define monitoring needs, verify production health, and prepare rollback plans.
  • Ownership, calm under pressure, structured troubleshooting, clear communication, collaboration, documentation discipline, blameless mindset, and proactive problem-solving.
  • Terraform or other IaC experience is preferred.
  • Advanced GCP infrastructure design is preferred.
  • ArgoCD or other GitOps tools experience is preferred.
  • Advanced database or performance tuning experience is preferred.
  • Service mesh experience is preferred.
  • On-call rotation experience with PagerDuty, Opsgenie, or similar tools is preferred.
  • Experience facilitating RCA/postmortem sessions is preferred.
  • Betting or gaming domain experience is preferred.
  • Good written English for incident updates, release notes, and audit evidence is preferred.
  • Basic understanding of AI-related concepts such as agents, skills, and MCP is preferred.

Interested in this position?

Apply directly on the company website

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