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Clinical Applications Specialist

9 hours, 46 minutes ago
United States
Full-time
Mid Level
Customer Success
Customer and Technical Support
Apply Now
Symmetrio

Symmetrio

Symmetrio is a top Staffing and Recruiting company in the Philadelphia region, specializing in recruiting qualified full-time candidates, providing staff augmentation services, and offering advisory services to help clients meet their corporate objecti...

Professional Services
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Description

  • Serve as the primary clinical applications resource for customers during onboarding, implementation, and ongoing platform use.
  • Build trusted relationships with physicians, nurses, clinical staff, administrators, and operational stakeholders.
  • Conduct customer training sessions and provide ongoing education to support user adoption.
  • Assess clinical workflows and recommend best practices for platform utilization and optimization.
  • Partner with customers to identify operational challenges and align software capabilities with clinical and business objectives.
  • Investigate and document user-reported application issues and coordinate resolution with Product and Engineering teams.
  • Translate customer feedback and workflow requirements into actionable recommendations for internal stakeholders.
  • Support application configuration, user setup, workflow customization, and platform optimization activities.
  • Monitor customer engagement and proactively identify opportunities to improve adoption, utilization, and satisfaction.
  • Collaborate with Product, Engineering, Clinical, and Customer Success teams to ensure a seamless customer experience.

Requirements

  • 4+ years of experience in Clinical Applications, Clinical Informatics, Healthcare Technology, Healthcare SaaS, EMR/EHR Support, Clinical Consulting, or similar customer-facing healthcare technology roles.
  • Experience working directly with physicians, nurses, advanced practice providers, clinical operations teams, or healthcare administrators.
  • Strong understanding of healthcare workflows and clinical operations.
  • Experience providing user training, workflow optimization, implementation support, or customer onboarding.
  • Ability to investigate and troubleshoot software application issues while communicating effectively with both clinical and technical audiences.
  • Experience supporting healthcare software, clinical applications, oncology software, EMR/EHR platforms, or healthcare technology solutions.
  • Familiarity with healthcare interoperability standards, integrations, or clinical data exchange concepts is preferred.
  • Oncology, radiation oncology, value-based care, clinical decision support, or specialty care experience is highly preferred.
  • Experience utilizing AI-enabled tools such as Claude, ChatGPT, or similar technologies.
  • Bachelor's degree preferred.

Benefits

  • Health care plan with medical, dental, and vision coverage.
  • Retirement plan including 401(k) and IRA options.
  • Paid time off for vacation, sick leave, and public holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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