Care Coordinator

15 hours, 10 minutes ago
Full-time
Mid Level
Customer and Technical Support
Happy Health

Happy Health

Happy Health is a technology company located in Austin, Texas, focused on a consumer-first healthcare platform that specializes in at-home sleep diagnostics and personalized treatment. The company employs between 201 and 500 people and aims to empower patients through its innovative digital health solutions. Its flagship program, Happy Sleep, launched in 2024, provides results in as little as five days using FDA-cleared devices and AI-driven insights. The Happy Sleep platform offers comprehensive sleep health services, including home sleep tests, virtual consultations with board-certified sleep doctors, and personalized care plans. The Happy Ring, an FDA-cleared smart ring, serves as a clinical-grade device for accurate sleep testing and health monitoring. Happy Health also provides various treatment options tailored to individual lifestyles and budgets, with real-time data to adjust care plans dynamically. The platform extends its services to chronic condition management, integrating AI for notifications and clinical support.

information technology & services
201-500
Founded 2019
$60M raised

Description

  • Join patient appointments with clinicians to explain recommended care pathways, including HST, OAT, and PAP.
  • Educate patients about testing and treatment logistics, insurance processes, costs, and payment options.
  • Help patients make informed decisions and address barriers to moving forward with care.
  • Initiate required next steps and coordinate timely handoffs to Diagnostic Administration and Treatment Administration.
  • Proactively follow up with stalled, undecided, or at-risk patients through phone, SMS, and approved channels.
  • Maintain ownership of assigned patients through key decision points and manage active follow-up workflows.
  • Document patient conversations, decisions, objections, and follow-up requirements accurately.
  • Coordinate with clinicians and operational teams to resolve patient, insurance, and process issues.
  • Track performance metrics including HST conversion, treatment acceptance, follow-up completion, handoff timing, and documentation quality.

Requirements

  • Experience in patient care coordination, healthcare navigation, inside sales, patient conversion, customer success, or a similar patient-facing role.
  • Strong verbal and written communication skills.
  • Comfort conducting high-volume patient conversations by phone and SMS.
  • Ability to discuss treatment costs and financial responsibility confidently and empathetically.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple patients and follow-up workflows simultaneously.
  • Comfort working in a fast-moving environment with evolving processes and responsibilities.
  • Ability to explain complex processes clearly while distinguishing patient support from independent clinical advice.
  • Experience in sleep medicine, dental care, telehealth, DME, insurance-driven healthcare, or another high-consideration healthcare service is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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