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Customer Success Specialist - K-12

3 weeks ago
Mexico, Brazil, Colombia
Full-time
Mid Level
Customer Success
Customer and Technical Support
Apply Now
JoVE

JoVE

JoVE is a leading producer of scientific video resources, accelerating research in science, medicine, and engineering through peer-reviewed video articles. With over 15,000 videos, JoVE enhances lab productivity and education worldwide.

Media
51-250
Founded 2006
View All Jobs 23

Description

  • Lead onboarding sessions for teachers and school staff on JoVE’s platform, content, and features.
  • Deliver virtual training sessions, webinars, and workshops for educators.
  • Engage educators throughout the customer lifecycle to drive adoption and continued use.
  • Help develop training materials, guides, workshops, and other K–12 customer resources.
  • Collect teacher feedback and communicate recurring needs, challenges, and product suggestions internally.
  • Collaborate with Marketing, Product, Content, and other teams to improve the K–12 customer experience.
  • Identify and document successful classroom applications of JoVE as best practices.
  • Monitor customer engagement and adoption metrics.
  • Improve K–12 Customer Success processes and workflows.

Requirements

  • Bachelor’s degree or equivalent professional experience.
  • Experience in Customer Success, education, EdTech, teacher support, training, instructional design, or a related field.
  • Strong presentation and facilitation skills, including virtual training and webinar delivery.
  • Excellent written and verbal communication skills.
  • Ability to explain digital tools and educational resources to users with varying technical experience.
  • Strong organizational skills and ability to manage multiple schools, educators, and activities.
  • Comfort working with CRM systems, usage data, and digital collaboration tools.
  • Collaborative approach and ability to work effectively across teams.
  • Experience working with K–12 teachers or school administrators preferred.
  • Familiarity with science education, K–12 curricula, classroom workflows, or STEM subjects preferred.

Benefits

  • Compensation packages competitively positioned within the local market.
  • Opportunity to work with global teams in an innovative, collaborative environment.
  • Clear career advancement opportunities through a strong promotion-from-within culture.
  • Opportunity to contribute to science research and student learning in science education.

Interested in this position?

Apply directly on the company website

Apply Now

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