Merchant Success Associate

1 hour, 36 minutes ago
Full-time
Entry Level
Customer and Technical Support
Skio

Skio

Skio (skio.com) helps brands on Shopify sell subscriptions without ripping their hair out. Easily migrate from ReCharge. Increase conversions by 72% with 1 click checkout (Shop Pay). Reduce customer tickets by 25% with passwordless login. Skio assists ...

Internet Software & Services
11-50
Founded 2021
$6M raised

Description

  • Help develop automation programs and playbooks for managing large numbers of merchants.
  • Conduct proactive merchant outreach, consultation, and mentoring on subscription best practices.
  • Support contract renewal efforts.
  • Assist with quality assurance and testing of new features and documentation.
  • Help improve merchant adoption of new features and resources.
  • Assist with accounting and collections as needed.
  • Collaborate with Merchant Success Managers to support merchant growth and success.

Requirements

  • Experience with Shopify is required.
  • Strong customer service orientation.
  • Motivation to support merchant growth and success.
  • Eagerness to take initiative and exceed customer expectations.
  • Enterprise customer success experience is not required.

Interested in this position?

Apply directly on the company website

Apply Now

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