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Customer Success Advisor, Health Plans

11 hours, 15 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
SWORD Health

SWORD Health

SWORD Health provides AI-powered digital physical therapy solutions designed to prevent pain, support recovery, and enhance overall health, while also aiming to transform the rehabilitation industry through innovative technology and clinical oversight.

Health Care Providers & Services
251-1K
Founded 2015
$324M raised
View All Jobs 21

Description

  • Own a concentrated portfolio of strategic health-plan relationships and drive revenue retention and growth.
  • Secure and expand approvals, channels, data access, and subsidiary participation to reach eligible members.
  • Assess whether member access is translating into enrollment, utilization, and value.
  • Build relationships across economic, clinical, operational, and executive stakeholders.
  • Analyze claims, utilization, outcomes, guarantees, attribution, and ROI evidence.
  • Lead account strategy, value communication, business reviews, and escalations.
  • Partner with Sales on cross-sell and upsell opportunities.
  • Mobilize internal specialists to support account plans while maintaining ownership of the account.
  • Identify emerging risks and opportunities and drive execution across the organization with significant autonomy.

Requirements

  • Substantial experience managing health plans as customers in digital health, healthcare technology, benefits, navigation, PBM, payer services, or a similarly relevant vendor role.
  • Track record of retaining and growing important payer relationships, including securing marketing access or comparable downstream action.
  • Working depth in claims and ROI economics, including the ability to evaluate methodology and reconcile conflicting evidence.
  • Strong executive judgment and exceptional written and verbal communication skills across functions and stakeholder groups.
  • Hands-on analytical self-sufficiency and a low-ego, high-ownership operating style.
  • Willingness to travel domestically up to 10%.
  • Ability to thrive in highly ambiguous environments where priorities change quickly.
  • AI fluency at least at Level 1 (Explorer), meaning daily use of AI for personal productivity.
  • Legal right to work in the United States; no visa sponsorship provided.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • Life and AD&D insurance.
  • Financial advisory services.
  • Supplemental insurance benefits, including accident, hospital, and critical illness coverage.
  • Health Savings Account (HSA).
  • Equity shares.
  • Discretionary PTO plan.
  • Parental leave.
  • 401(k) retirement plan.
  • Flexible working hours and a remote-first work environment.
  • Paid company holidays.
  • Free digital therapist for you and your family.

Interested in this position?

Apply directly on the company website

Apply Now

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