Senior Enterprise Customer Success Manager (New York City, NY)

4 hours, 20 minutes ago
Full-time
Lead
Customer and Technical Support
Edmentum

Edmentum

Edmentum provides adaptive curriculum and assessments to improve student achievement, empowering educators with personalized learning solutions and a focus on successful student outcomes.

Diversified Consumer Services
1K-5K
Founded 2000

Description

  • Own strategy, implementation, adoption, and outcomes for strategic enterprise partnerships.
  • Lead, hire, coach, and develop a team of Enterprise Customer Success Managers.
  • Drive retention and renewal outcomes, forecast renewals, mitigate account risk, and manage escalations.
  • Build relationships with superintendents, cabinet members, and senior district leaders.
  • Lead executive business reviews and strategic account planning.
  • Partner with Sales on expansion, cross-sell, and multi-year renewal growth.
  • Develop customer success playbooks, engagement standards, and health-monitoring practices.
  • Represent enterprise customer needs to Product, Professional Learning, and company leadership.
  • Maintain regular in-person engagement with New York City-area customers, district leaders, and team members.

Requirements

  • Proven experience retaining and growing high-value, complex customer partnerships while exceeding revenue and retention goals.
  • Experience building, coaching, and managing high-performing teams.
  • Ability to engage credibly with senior education and district leaders in politically complex environments.
  • Strong business judgment using customer health, renewal risk, and revenue data to prioritize strategy.
  • Consultative, relationship-driven approach with experience influencing large, matrixed organizations.
  • Experience working in K-12 education and understanding school district stakeholders and priorities.
  • Experience leading Customer Success, Strategic Account Management, or district partnership teams in K-12 EdTech preferred.
  • Experience supporting large urban school districts or enterprise education customers preferred.
  • Existing knowledge of or relationships within the New York City education ecosystem preferred.
  • Must live within commuting distance of New York City and be available for regular local travel.

Benefits

  • Remote-first, work-from-home position with local in-person engagement.
  • OTE range of $135,000–$145,000; listed salary range of $110,000–$120,000 USD.
  • Medical, dental, and vision insurance with multiple plan options.
  • 401(k) retirement plan with company matching.
  • Time-away program, volunteer time off, and winter office closure.
  • Wellness resources supporting employees’ professional and personal well-being.

Interested in this position?

Apply directly on the company website

Apply Now

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