RemoteLeaf Logo
Log in Sign up

Senior Customer Engineer

3 hours, 7 minutes ago
Europe, Middle East, Africa
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Angular CSS Design Systems GraphQL HTML JavaScript React Vue.js
Apply Now
Builder.io

Builder.io

Builder.io offers an AI-powered visual development platform that enables teams to quickly generate, iterate, and optimize web and mobile experiences, streamlining the software development lifecycle through features like a drag-and-drop headless CMS and...

Internet Software & Services
11-50
Founded 2018
$17M raised
View All Jobs

Description

  • Own the end-to-end technical onboarding and implementation process for strategic enterprise customers.
  • Lead enterprise deployments, platform integrations, and alignment to customer business goals.
  • Partner with customers across the full lifecycle to drive activation, sustained usage, and measurable business impact.
  • Act as a senior technical advisor and subject matter expert on Builder’s platform.
  • Lead onboarding sessions, technical workshops, advanced trainings, and executive briefings.
  • Serve as an escalation point for complex technical issues and help unblock implementations.
  • Collaborate with Support, Product, and Engineering to diagnose challenges and deliver resolutions.
  • Synthesize customer feedback and implementation patterns to inform product and technical roadmap priorities.
  • Create enablement assets, documentation, playbooks, code samples, and implementation guides.
  • Work cross-functionally with Sales, Sales Engineering, Customer Success, Product, Support, and Engineering to deliver customer outcomes.

Requirements

  • 6+ years of experience with HTML, CSS, JavaScript, and modern front-end frameworks such as React, Vue, Angular, or similar.
  • Track record of delivering scalable, maintainable front-end solutions in production environments.
  • Experience leading technical implementations for enterprise customers, including discovery, solution design, onboarding, troubleshooting, and adoption.
  • Comfort working with both hands-on engineers and executive stakeholders.
  • Deep familiarity with APIs, GraphQL, CMS integrations, design systems, component-based architectures, and enterprise-scale content workflows.
  • Experience with AI-powered development workflows, prompt-based systems, or LLM-enabled products.
  • Ability to explain complex technical concepts clearly and guide customers through tradeoffs.
  • Proactive, detail-oriented problem solver who can diagnose complex issues and drive practical solutions.
  • Ability to connect technical work to business outcomes and turn customer needs into actionable feedback.
  • Comfort operating in a fast-moving environment with evolving products, priorities, and customer needs.

Benefits

  • Total compensation of €120,000 - €160,000, including base salary and target variable pay.
  • Meaningful equity grant with a four-year vesting schedule and one-year cliff.
  • Fully remote work with hiring across multiple locations.
  • Unlimited time off, with a minimum expectation of taking 3 weeks per year.
  • Mental health days, with encouragement to take at least one per quarter.
  • Paid parental leave: 12 weeks of full pay for birth, adoption, or foster care.
  • $500 home office improvement budget.
  • $500 annual learning and development budget.
  • Co-working space reimbursement, including WeWork All Access or up to $300/month elsewhere.
  • 100% employer-paid medical, dental, and vision insurance for employees, plus 50% covered for eligible dependents.
  • Additional insurance coverage depending on location, including life insurance and short- and long-term disability.
  • 401(k) for US-based team members.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Corelight

Senior Manager, Technical Account Management (TAM)

Corelight 251-1K IT Services

Corelight is seeking a Senior Manager of Technical Account Management to lead its global TAM organization in helping enterprise customers adopt and retain the company’s network detection and response platform.

North America Full-time Lead Technical Account Manager
$213k-$287k
Cybersecurity Salesforce SIEM
2 hours, 52 minutes ago
TrustArc

Technical Account Manager

TrustArc 251-1K Professional Services

TrustArc is seeking a Technical Account Manager to oversee product integrations for clients ranging from small businesses to enterprise accounts and to strengthen customer relationships that drive retention and growth.

Philippines Full-time Mid Level Technical Account Manager
Agile CSS HTML JavaScript
3 hours, 37 minutes ago
K Group Companies

Technical Account Manager - Electronic Security Systems

K Group Companies 51-250 Internet Software & Services

K Group Companies is seeking a Technical Account Manager to manage client relationships and grow business in physical security and managed services for existing and prospective accounts.

United States Full-time Junior Technical Account Manager
3 hours, 52 minutes ago
Mendix

Technical Account Manager

Mendix 1K-5K Internet Software & Services

Siemens/Mendix is hiring a Technical Account Manager to lead post-sales technical adoption and expansion of enterprise software solutions across customer accounts.

United States Full-time Senior Technical Account Manager
$160k-$270k
Generative AI Prototyping
3 hours, 52 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers