TrustArc

TrustArc provides a comprehensive SaaS-based Data Privacy Management Platform that integrates technology and consulting services to help organizations manage privacy compliance, assess risks, and navigate global privacy laws effectively.

Professional Services

Industrials

251-1K (510)

Founded 1997

$107M raised

3 open positions

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Technical Account Manager

3 hours, 40 minutes ago

Philippines

Full-time

Mid Level

Customer and Technical Support

Agile CSS HTML JavaScript

Apply Now

TrustArc

Professional Services

251-1K

Founded 1997

$107M raised

View All Jobs 3

Description

Provide strategic and tactical client services to complex, high-touch clients.
Understand customer needs and translate them into strategic solutions and recommendations.
Lead and facilitate large group meetings with clients about the TrustArc product suite.
Provide technical assistance and troubleshooting during implementation and deployment of TrustArc technology products.
Work with engineering teams to scope, prioritize, and manage customer requests.
Serve as the primary point of contact and subject matter expert for technical TrustArc products.
Identify opportunities to increase customer adoption of TrustArc products.
Manage projects, documentation, timelines, and client expectations in a fast-paced environment.

Requirements

Bachelor’s degree.
4-7 years of experience in software technical support, account management, or a technical customer-facing role.
Strong understanding of technological platforms and web infrastructure.
Knowledge of online ad serving systems on desktop and mobile is desired.
Intermediate knowledge of HTML, CSS, JavaScript, and debuggers such as Firebug.
Understanding of technical documentation, including product specs and API integrations.
Intermediate knowledge of Microsoft Excel.
Ability to work effectively cross-functionally with Product, Engineering, and Sales.
Excellent customer relationship skills, including the ability to assess client needs and communicate with all levels of management up to the executive level.
Strong communication, organizational, troubleshooting, and project-management skills.

Benefits

Competitive compensation.
Health, vision, and dental care.
PTO program.
Computer and welcome package.
Work-from-home option.
Continuing education program.
Opportunities to participate in philanthropic activities.
Opportunities to participate in health-focused activities such as mindfulness, wellness, and active lifestyle programs.
Php 20,000 employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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