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Senior Product Delivery Lead

29 minutes ago
Mexico, Argentina, Brazil, Peru, Colombia, Costa Rica
Full-time
Senior
Program Manager
Product Management
Apply Now
Sur Global Services

Sur Global Services

Sur Global Services specializes in facilitating nearshoring solutions, enabling businesses to outsource operations to neighboring countries, thereby enhancing their workforce efficiency and supporting growth in the evolving landscape of remote work.

IT Services
View All Jobs 16

Description

  • Own 3–5 client engagements from discovery through successful delivery.
  • Build trusted relationships with founders, executives, and client stakeholders.
  • Lead recurring client meetings, set agendas, document decisions, and drive follow-up actions.
  • Translate ambiguous business problems into structured product requirements and delivery plans.
  • Break large initiatives into realistic milestones with clear priorities and timelines.
  • Define product requirements and acceptance criteria so engineering teams can execute with confidence.
  • Partner with engineering and design teams to align priorities and remove delivery risks.
  • Balance client expectations with engineering capacity while protecting delivery commitments.
  • Identify delivery risks early and recommend solutions before they affect timelines.
  • Handle client escalations professionally while maintaining long-term relationships.
  • Maintain accurate delivery forecasts across multiple concurrent engagements.
  • Present product strategy, delivery plans, and recommendations to executive stakeholders.
  • Collaborate with leadership on proposal reviews, project planning, and delivery scoping.
  • Use AI tools such as Claude or ChatGPT to improve planning, documentation, communication, and decision-making.
  • Continuously improve delivery processes, documentation, and operational efficiency.

Requirements

  • 6+ years of experience in Product Management, Product Delivery, Technical Program Management, or a similar customer-facing leadership role.
  • 3+ years working directly with external clients, enterprise stakeholders, or strategic customer accounts.
  • Experience managing multiple software delivery engagements simultaneously.
  • Strong product management background with the ability to translate business requirements into technical execution.
  • Demonstrated experience scoping complex initiatives into realistic delivery plans.
  • Excellent written communication skills, including client-facing documentation, product requirements, and executive communications.
  • Strong executive presence with the confidence to facilitate difficult conversations and manage stakeholder expectations.
  • Technical fluency across APIs, integrations, cloud applications, software architecture concepts, and modern product development practices.
  • Experience partnering closely with engineering teams throughout the software development lifecycle.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to operate independently with minimal supervision in fast-paced startup environments.
  • Demonstrated experience using AI tools such as Claude, ChatGPT, or similar to improve day-to-day productivity.
  • Preferred: Experience working in software consulting, digital agencies, or professional services organizations.
  • Preferred: Experience managing outcome-based or fixed-scope software engagements.
  • Preferred: Background in insurtech, fintech, healthtech, fitness, or enterprise SaaS.
  • Preferred: Previous experience as a Head of Product, Senior Product Manager, Product Lead, Technical Program Manager, Engagement Manager, or Delivery Lead.
  • Preferred: Experience working in both startup and enterprise environments.
  • Preferred: Experience managing cross-functional teams.
  • Preferred: Experience working directly with founders and executive leadership teams.
  • Preferred: Demonstrated ability to manage multiple clients while maintaining exceptional customer satisfaction.

Benefits

  • 100% remote work.
  • $7,000 to $8,000 monthly USD compensation.
  • 25 days paid time off plus a 5-day year-end company closure.
  • Annual remote retreat.
  • Expense and equipment allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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