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Onboarding Manager

1 month, 3 weeks ago
Mexico, Argentina, Brazil, Colombia, Costa Rica
Contract
Senior
Implementation Consultant
Customer and Technical Support
E-commerce Shopify
Apply Now
Sur Global Services

Sur Global Services

Sur Global Services specializes in facilitating nearshoring solutions, enabling businesses to outsource operations to neighboring countries, thereby enhancing their workforce efficiency and supporting growth in the evolving landscape of remote work.

IT Services
View All Jobs 18

Description

  • Lead onboarding for new eCommerce clients, including Shopify setup, configuration, and launch readiness.
  • Serve as the primary point of contact during onboarding and provide clear communication and proactive follow-up.
  • Support clients with order, platform, and account-related questions and resolve inquiries in a timely, professional manner.
  • Partner with Customer Success and Sales teams to maintain alignment, continuity of service, and client satisfaction.
  • Manage multiple onboarding projects at once in a fast-paced, high-volume eCommerce environment while meeting deadlines.
  • Identify workflow inefficiencies and recommend process improvements to strengthen onboarding effectiveness and client experience.
  • Document onboarding processes, client requirements, and key milestones to support operational consistency and scalability.
  • Support day-to-day eCommerce operations and store optimization as part of the onboarding and implementation process.

Requirements

  • C1/C2 level English proficiency or equivalent.
  • 4+ years of hands-on experience with Shopify.
  • 5-10 years of experience in eCommerce customer success or onboarding.
  • Experience supporting mid-to-large eCommerce businesses, ideally with $50M+ in annual revenue.
  • Experience working within sophisticated, process-driven organizations.
  • Ability to manage multiple projects simultaneously in a fast-paced environment.

Benefits

  • Salary of $1,500-$2,500 USD per month.
  • Full-time contractor engagement.
  • PTO plus holidays.
  • Fully remote role.

Interested in this position?

Apply directly on the company website

Apply Now

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