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(fluent Greek & English) Technical Support Consultant (remotey)

6 days, 12 hours ago
Bulgaria, Italy, Cyprus
Contract
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 9

Description

  • Respond to customer inquiries via phone, email, and chat in a professional and efficient manner.
  • Troubleshoot technical issues and provide step-by-step guidance to customers.
  • Collaborate with other departments to resolve customer inquiries.
  • Escalate complex issues to the appropriate team for resolution.
  • Document customer interactions and maintain accurate records.
  • Apply customer happiness practices and support a high-quality service experience.
  • Maintain a deep understanding of client solutions and work toward KPI targets.
  • Communicate with developers and cross-functional specialists to resolve issues.

Requirements

  • Native Greek and excellent English communication skills are required, with C1 level in both spoken and written English.
  • At least 1–2 years of experience in customer support in a fast-paced environment.
  • Strong problem-solving and troubleshooting skills.
  • Strong attention to detail.
  • Familiarity with CRM systems and basic technical support.
  • Personal computer with at least 8 GB of RAM.
  • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload.
  • Experience with CRM systems is a plus.
  • Finance or legal background is a plus.
  • Understanding of how taxes work in the EU, especially Greece, is a plus.

Benefits

  • Fixed schedule: Monday–Friday, 09:00–18:00 (GMT+3).
  • Opportunity to work fully remotely.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balanced workload with respect for personal time and internal health policy.
  • Responsive leadership focused on development and long-term cooperation.
  • Culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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