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(Fluent English) Technical Support Consultant (remote, Europe)

3 weeks ago
Serbia, Slovakia, Bosnia and Herzegovina, Bulgaria, Hungary, Poland
Contract
Entry Level
Technical Support Engineer
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 14

Description

  • Provide first-line support to customers via chat, calls, and email.
  • Escalate and resolve customer tickets in line with internal procedures.
  • Answer policy and billing questions clearly and accurately.
  • Serve as the first point of contact during service outages and communicate updates timely.
  • Troubleshoot basic technical issues and route more complex cases to the right teams.
  • Maintain accurate records of customer interactions and case details.
  • Deliver empathetic, solution-oriented support to ensure high customer satisfaction.

Requirements

  • Excellent English communication skills at C1 level, both spoken and written.
  • At least 6 months of experience in customer support.
  • Experience using Zendesk.
  • Basic troubleshooting skills and the ability to test and troubleshoot simple technical issues.
  • Strong analytical thinking and research skills.
  • A tech-savvy, positive, proactive, and responsible attitude.
  • A personal computer with at least 8 GB of RAM.
  • A stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.
  • Experience with CRM systems is a plus.

Benefits

  • Flexible schedule.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Internal health policy and balance between workload and personal time.
  • Supportive leadership focused on development and long-term cooperation.
  • Culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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