(fluent English) Product Support Consultant (LATAM)

1 hour, 26 minutes ago
Contract
Junior
Customer and Technical Support
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010

Description

  • Provide technical support for software through calls, emails, and chats.
  • Assist customers with product-related questions and day-to-day usage.
  • Diagnose and troubleshoot software issues and deliver timely resolutions.
  • Support software installation, configuration, updates, patches, and new releases.
  • Deliver customer training sessions and webinars.
  • Create training materials, user guides, and other learning resources.
  • Handle customers’ sensitive information securely.

Requirements

  • Excellent English proficiency at C1 level for both written and spoken communication.
  • Experience in a customer support or technical support role is required.
  • Solid understanding of software applications and core technical concepts.
  • Strong written and verbal communication skills with the ability to explain technical information clearly.
  • Proven problem-solving ability to diagnose and resolve technical issues efficiently.
  • Attention to detail.
  • Positive and responsible attitude.
  • Personal laptop or computer with at least 8 GB RAM.
  • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload.
  • A degree or formal qualification in Computer Science, Information Technology, or a related discipline is a plus.

Benefits

  • Fixed schedule: Monday–Friday, 8:30 AM–5:30 PM EDT.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Supportive leadership focused on development and long-term cooperation.
  • Culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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