(Fluent English) Cloud Support Engineer (Global, remotely)

3 hours, 24 minutes ago
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010

Description

  • Deliver technical support to customers via email and phone.
  • Troubleshoot complex technical issues and identify root causes.
  • Provide support for networking and cloud products.
  • Escalate incidents with clear details, including impact, timeline, and reproduction steps.
  • Collaborate with internal teams to ensure smooth troubleshooting for customer events.
  • Maintain a customer-focused approach while resolving support cases.

Requirements

  • Excellent English communication skills at C1 level for both spoken and written communication.
  • 1–2 years of proven experience in a Technical Support role.
  • Experience as a Cloud Support Engineer.
  • Strong problem-solving abilities with a customer-focused attitude.
  • Bachelor’s degree in Computer Science, Information Technology, or a similar discipline is a plus.
  • AWS certification is a plus.

Benefits

  • Flexible schedule.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Internal health policy and balance between workload and personal time.
  • Responsive leadership focused on development and long-term cooperation.
  • Culture of trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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