Continuous Improvement Specialist

16 hours, 34 minutes ago
Full-time
Mid Level
Project and Program Management
Super Technologies Pvt Ltd

Super Technologies Pvt Ltd

Super Technologies is leading System integration and Product Distribution organization, engaged in providing cutting edge technology solutions.We offer an unrivalled portfolio of products that caters to research & development establishments, Defence, Aerospace, Motorsports, Industrial applications and Technical Institutions. We offer software solutions which include a wide range of electrical and mechatronic engineering applications to meet most user profiles in our niche. From mechatronics systems to power systems, from electromagnetism to electromechanics, software solutions are dedicated to increasing your productivity and helping you to improve the performance of your devices and systems. Super Technologies is run by a team of capable individuals, who developed multi dimensions from a simple trading company to a reputed authorized dealer for multinational companies. The company offers best-in-class solutions to meet all the motion needs and Aerospace applications. Our agility and focus enables us to rapidly develop innovative solutions to a wide range of aerospace and control problems. Our systems encompasses both terrestrial and space energy production applications. Widely applied for precise and rapid actuation, instrumentation and control of vibrations, mechatronic products based on smart materials meet the stringent specifications for aerospace. We are proud to supply high quality engineered products along with strong commitment to quality customer services to various Industries across India. The firm dramatically increased its market coverage and now serves nearly every industry where there is a need for high speeds, high temperature and performance under demanding operating conditions.

aviation & aerospace
1-10
Founded 2000

Description

  • Evaluate customer service and operations workflows to identify inefficiencies and bottlenecks.
  • Develop and implement process improvement initiatives that increase efficiency and customer satisfaction.
  • Monitor KPIs to identify opportunities for improvement.
  • Analyze data to generate actionable insights and recommend improvement strategies.
  • Collaborate with customer service team leaders, quality assurance, and operations managers to align initiatives with business goals.
  • Partner with product and tech teams to propose and implement technology-driven solutions.
  • Facilitate workshops, training, and knowledge-sharing sessions to promote continuous improvement.
  • Lead or contribute to Lean, Six Sigma, or other structured improvement projects.
  • Drive initiatives that improve the customer journey, including faster resolution times and higher satisfaction scores.
  • Stay current on industry best practices and emerging trends to recommend solutions.

Requirements

  • Proven experience in continuous improvement, process analysis, or project management within customer service or BPO environments.
  • Experience in iGaming or tech-driven industries is a strong plus.
  • Proficiency with data analysis tools such as Excel, Tableau, or similar platforms.
  • Familiarity with customer service tools such as Zendesk or CRM systems.
  • Knowledge of Lean Six Sigma, Kaizen, or similar methodologies; certification is a plus.
  • Strong analytical and problem-solving skills with a detail-oriented approach.
  • Excellent communication and presentation skills in Portuguese and advanced English proficiency.
  • Proactive, self-motivated mindset with the ability to manage multiple projects simultaneously.

Interested in this position?

Apply directly on the company website

Apply Now

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