[TEMPLATE] Default Template

2 hours, 43 minutes ago
Junior
Software Development
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Troubleshoot user issues and advise technical users on integrations across email, chat, and phone.
  • Provide 24/5 frontline developer support through a mixed work schedule.
  • Partner with team mentors on learning goals that strengthen developer skills and team coverage.
  • Identify points of friction in the user experience and collaborate with other teams to improve Stripe's product and processes.
  • Optimize internal and external documentation across Stripe's products.
  • Work with Technical Solutions Engineering and Product Engineering to resolve or advise on complex technical issues.

Requirements

  • Ability to clearly and confidently communicate technical guidance to users with varied technical backgrounds.
  • Comfort interacting with new people, including live chat with multiple users at the same time.
  • Familiarity with SQL and comfort building basic queries and modifying more complex ones.
  • Strong technical troubleshooting skills and experience interfacing with technical teams.
  • Excellent written communication skills with an empathetic approach toward users and stakeholders.
  • Preferred: operations-savvy mindset with the ability to identify and eliminate process friction while building scalable processes.
  • Preferred: full-stack development bootcamp graduate with at least two large-scale deployed projects, or a bachelor's degree in Computer Science, Software Engineering, or a similar field.
  • Preferred: experience with at least one web application framework and one programming language.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Tech Customer Support

Hack The Box 51-250 Internet Software & Services

Hack The Box is hiring a Tech Customer Support team member to support users across its platforms by investigating issues, coordinating resolutions, and ensuring fast, effective customer assistance.

Bash Cybersecurity JIRA Linux PowerShell Python
1 hour, 31 minutes ago

AWS MS Engineer (Typescript OR Node.js)

TTEC Digital 1K-5K Professional Services

TTEC Digital is hiring a remote AWS MS Engineer in the U.S. to support enterprise clients with AWS Serverless systems, troubleshoot issues, and maintain and enhance managed services offerings.

AWS JavaScript Node.js Python TypeScript
2 hours, 23 minutes ago

Інженер технічної підтримки системи BPMS

Kyivstar 1K-5K Wireless Telecommunication Services

Kyivstar.Tech is hiring an Engineer for BPMS technical support to maintain, configure, and improve a business process management system within a large Ukrainian IT and telecom environment.

Bash C C++ Linux Oracle SQL
3 hours, 3 minutes ago

Travel Technology Specialist

WorldVia 11-50 Consumer Services

WorldVia is hiring a Travel Technology Specialist to support and improve travel technology solutions for clients and internal teams in a collaborative travel industry environment.

3 hours, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers