Client Success Manager

1 month ago
Full-time
Senior
Customer and Technical Support
HONK

HONK

HONK provides a technology-driven platform that connects drivers with over 35,000 roadside assistance professionals nationwide, offering on-demand services such as towing, tire changes, jump starts, and fuel delivery, all accessible via a mobile app or...

Road & Rail
51-250
Founded 2014
$32M raised

Description

  • Serve as the primary operational point of contact for a portfolio of enterprise accounts.
  • Lead onboarding, implementation, and integration for complex enterprise environments in partnership with internal technical teams.
  • Develop and deliver customer training, including documentation, FAQs, and virtual or in-person sessions.
  • Identify cross-sell and upsell opportunities within the enterprise account portfolio.
  • Track, analyze, and report on key performance indicators such as net revenue, utilization, conversion, and attachment rates.
  • Lead quarterly business review preparation with data, insights, and performance analysis.
  • Support executive-level presentations and renewal strategy for high-value accounts.
  • Provide white-glove support during high-stakes customer events such as seasonal surges and major platform updates.
  • Manage escalations with Engineering and act as the customer advocate and liaison.
  • Share customer use cases and user stories with Product and Engineering to inform the roadmap.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or Consulting within a SaaS environment.
  • Experience in automotive or roadside services is a plus.
  • Proven ability to de-escalate complex customer issues with empathy and urgency.
  • Strong executive presence and comfort presenting to C-suite and VP-level stakeholders at Fortune 100 companies.
  • Experience supporting critical workflows for large enterprise customers.
  • A proactive, consultative, customer-first mindset with a commitment to long-term relationship building.
  • Ability to solve complex business problems with tailored, scalable solutions.
  • Experience with tools such as Zendesk, Asana, or HubSpot is a plus, but not required.

Benefits

  • $85,000 - $115,000 annual salary.
  • Commission and other forms of compensation may be included in the total compensation package.
  • Full range of medical, financial, and/or other benefits.
  • Remote-first work environment.
  • Ability to work from anywhere in the US.
  • Inclusive, diverse company culture.

Interested in this position?

Apply directly on the company website

Apply Now

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