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Program Manager, People Operations Strategy

1 hour, 46 minutes ago
United States, Canada
Full-time
Lead
Program Manager
Project and Program Management
Confluence Salesforce
Apply Now
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised
View All Jobs 105

Description

  • Drive internal operating improvements that shift People Operations toward proactive, automation- and AI-driven operations.
  • Lead foundational capabilities in workforce forecasting, service enablement, and global operational strategy.
  • Build predictive capacity models to move the team from reactive ticket monitoring to proactive planning.
  • Design and manage the centralized "Front Door" for all work entering Global People Operations.
  • Partner with People COEs, Strategy & Enablement, Process Optimization, Solutions, and Tech teams to ensure operational readiness for priority initiatives.
  • Translate strategy into actionable delivery plans as the primary operational interface for cross-functional partners.
  • Manage deployment of ops SMEs and associates into cross-functional projects while protecting core operational bandwidth.
  • Support roadmap prioritization and shield the team from low-impact operational noise.
  • Identify opportunities to deflect work to automation or self-service solutions to create capacity for more complex workstreams.
  • Build QA and process-adherence frameworks, and define and track KPI reporting aligned with compliance and audit standards.

Requirements

  • 8+ years of experience in People Operations, Service Delivery Management, or Business Operations in a high-growth, global environment.
  • Proven track record of driving a central work intake model and prioritization framework.
  • Experience leading operational infrastructure such as workforce management (WFM), Quality Assurance (QA), or service enablement.
  • Strong fluency in defining requirements for AI, RPA, and complex case-management ecosystems.
  • Ability to use data analysis tools to forecast demand and model operational capacity for complex workstreams.
  • Excellent communication and stakeholder management skills, including experience driving operational roadmaps and ROI analysis with senior leadership.
  • Experience leading service design or optimizing specialized operations in a centralized delivery model (preferred).
  • Experience leading process migration efforts involving automation (RPA) or AI solutions (preferred).
  • Advanced proficiency with HRIS tools such as Workday and service management tools such as Salesforce (preferred).
  • Experience with Confluence or other knowledge management systems and driving documentation adoption (preferred).
  • Certification in ITIL, Lean, or Six Sigma methodologies (preferred).
  • Experience navigating rapid innovation alongside compliance and audit requirements, or supporting vendor and outsourced service models (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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