Customer Experience Program Manager

1 hour, 23 minutes ago
Full-time
Senior
Project and Program Management
ONLY [オンリー]

ONLY [オンリー]

ONLY Corporation specializes in designing, manufacturing, and selling men's and women's clothing, focusing on suits, shirts, and ties. They offer both ready-made and custom suits and operate multiple stores catering to diverse suit preferences.

Textiles, Apparel & Luxury Goods
Founded 1996

Description

  • Own and manage integrated workback plans across readiness, validation, communications, and launch milestones.
  • Lead program operating cadences including daily and weekly stand-ups, readiness checkpoints, and executive review cycles.
  • Track dependencies, risks, and blockers, and surface mitigation plans and recommendations proactively.
  • Plan and execute end-to-end User Acceptance Testing (UAT) programs.
  • Define validation phases and manage ring-based deployments across UAT, Ring 0, Ring 1, and Ring 2.
  • Coordinate participant readiness, including access provisioning, instructions, timelines, and logistics.
  • Capture testing feedback in structured, actionable formats and maintain centralized tracking of issues and resolutions.
  • Partner closely with engineering teams to align timelines, expectations, and delivery plans.
  • Coordinate readiness activities such as communications, learning assets, launch preparation, drills, and publication workflows.
  • Act as a cross-functional connector across program leaders, customer experience teams, learning partners, vendors, and engineering.

Requirements

  • 5–7 years of professional experience in program or project management.
  • Experience operating effectively in ambiguous, fast-moving environments.
  • Experience managing UAT, pilots, or phased program rollouts.
  • Strong cross-functional coordination skills without direct authority.
  • Excellent written and verbal communication skills with strong attention to detail.
  • Ability to work independently, manage competing priorities, and drive execution end to end.
  • Advanced experience developing and delivering stakeholder-ready presentations.
  • Hands-on experience with collaboration and productivity tools such as presentation software, document repositories, and shared planning tools.
  • At least one year of experience working within a large enterprise technology organization, with full-time employee experience preferred.
  • PMI, PMP, or equivalent project/program management certification preferred.
  • Experience running Agile methodologies such as Scrum in a program execution context preferred.
  • Experience supporting customer experience, readiness, enablement, or field-facing programs preferred.

Benefits

  • Medical, dental, and vision coverage.
  • Flexible Spending Account.
  • 401(k) program.
  • Competitive PTO offerings.
  • Parental leave.
  • Opportunities for professional growth and development.
  • Remote work location.

Interested in this position?

Apply directly on the company website

Apply Now

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