Professional Services Engagement Manager

1 hour, 46 minutes ago
Full-time
Lead
Project and Program Management
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Lead complex, multi-faceted project teams through Stripe implementations and adoption efforts.
  • Drive innovation and adoption of deployment practices and help customers maximize value from their Stripe investment.
  • Manage integration of Stripe products into customer application and technical architectures, including testing, change management, and transformation timelines.
  • Provide program management expertise and apply Stripe implementation best practices to customer engagements.
  • Improve Stripe implementation methodology, including related tools, templates, and processes.
  • Establish program governance aligned to scope and business objectives.
  • Assess risks, create mitigation plans, and track and resolve issues and decisions with internal and customer stakeholders.
  • Coordinate alignment between customers and Stripe Product and Engineering teams on roadmap and implementation needs.
  • Ensure smooth transition of implemented capabilities into operations, including knowledge transfer and handoff to Stripe Support.
  • Participate in a global community of practitioners to improve how Stripe supports high-impact implementations.

Requirements

  • 8+ years of consulting experience with enterprise-level strategic customers on technology solutions, or similar related experience.
  • Strong ability to understand complex business requirements and craft tailored solutions.
  • Ability to quickly learn and explain technical concepts to both technical and non-technical stakeholders.
  • Proven program management experience and skills.
  • Strong critical thinking skills and ability to improve inefficient processes.
  • Ability to recognize recurring user issues and develop scalable solutions.
  • Excellent verbal and written communication skills.
  • Ability to work independently in a highly ambiguous, fast-paced environment.
  • Experience engaging and influencing executive stakeholders and key decision makers to drive outcomes.
  • Experience working within complex enterprise organizational and decision-making structures.
  • Ability to collaborate with and influence product and engineering teams to advocate for users and shape the roadmap.
  • Preferred: prior experience at a growth-stage internet or enterprise software company.
  • Preferred: industry certifications such as Certified ScrumMaster, PMP, or PRINCE2.
  • Preferred: prior experience in the payments industry.
  • Preferred: familiarity with API integration and testing.

Interested in this position?

Apply directly on the company website

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