Manager, Administrative Coordinator Program

49 minutes ago
Full-time
Lead
Project and Program Management
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Manage and lead a team of Administrative Coordinators across multiple regions.
  • Monitor team workload, bandwidth, performance, and the quality of administrative support.
  • Develop and maintain program scope, documentation, guidelines, tools, templates, playbooks, and knowledge management resources.
  • Provide regular feedback, coaching, onboarding, and training for individual team members.
  • Manage headcount planning and hiring practices in partnership with the ABP Program Manager.
  • Handle program escalations, feedback, concerns, and sensitive cross-functional issues.
  • Build and maintain strong relationships with executives, peers, stakeholders, and leaders across the organization.
  • Serve as an expert on Stripe and ABP policies and administrative best practices, including travel and expenses guidelines.
  • Identify, solve, and drive improvements for complex, org-wide problems through process simplification, automation, and continuous improvement.
  • Support operational efforts, programming, cadence, rhythm of business, communications, and strategic planning for the global ABP Program.

Requirements

  • Experience managing stakeholders and influencing critical client relationships.
  • Experience in headcount planning and hiring practices.
  • Experience in project and program management.
  • Experience as an Administrative or Executive Assistant, or deep knowledge of the administrative support role.
  • Experience managing or leading individuals or a small team (preferred).
  • Experience managing global programs (preferred).
  • Experience mentoring, growing, and developing individual contributors (preferred).
  • Experience managing bandwidth and balancing workloads of multiple individuals (preferred).

Interested in this position?

Apply directly on the company website

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